{"rowid": 25, "title": "The Introvert Owner\u2019s Manual", "contents": "Nobody realizes that some people expend tremendous energy merely to be normal.\nAlbert Camus\n\n\n\u201cWhatever you plan, just make sure there are lots of people there,\u201d said my husband in the run-up to his birthday last year. A few months later, before my own birthday, I uttered, \u201cWhatever you plan, just make sure it is only me and you.\u201d\n\nI am an introvert. It is very likely some of you are too, or that you live, work or fraternise with one. Despite there being quite a few of us out there \u2013 some say as many as one third of the population, others as little as ten per cent \u2013 I think our professional and social lives are biased towards a definition of normality that is more accepting of the extrovert. I hope that by reading this article you will gain some insight to what goes on inside the head of the introvert(s) that you know and understand how to relate to them in a way that respects their disposition.\n\nBefore we go any further, I should define what exactly being an introvert means, and, equally important, what it does not. Only once this is established will you be able to handle your introvert correctly.\n\nWhat defines an introvert\n\nThe simplest and most accurate way of describing an introvert is that she uses up energy in social situations and needs to be in solitude to recharge.\n\nTo explain what I mean, let us take the example of the The Sims: when you create a Sim, you can choose (among other characteristics) whether it will be outgoing or not. If the Sim is outgoing, when you play the game you need to make sure it interacts as much as possible with other Sims or its mood indicator (the plumbob) will become red and that is a bad thing. Conversely, if your Sim is not outgoing, when you put it in too many social situations its plumbob will become red too.\n\nSo your (real life) introvert might think you are great (you might even be her best friend, her spouse or her child), but if her plumbob is red, or nearly, she might just need a little time and space to recharge before she is ready to interact.\n\nThis is not the same thing as being shy or in a bad mood all the time. We are not necessarily awkward in social situations, but, if we have not had the time to recharge, being social might be almost impossible. This explains why your introvert will likely ask who will be at the gathering you have planned, for how long she will have to stay there, and what she will be doing before and after the event. It is the equivalent of you wanting to know if there will be power sockets in the restaurant to charge your iPhone \u2013 asking this does not mean you don\u2019t want to attend.\n\nThe explanation above might be a simplistic way of looking at things, but I would say it is one that introverts can relate to; call it a minimalist approach to socialisation.\n\nCaring for your introvert\n\nArticles and conversations about introversion usually focus on how to fix the condition and how to make introverts more outgoing: a clear example of our society\u2019s bias towards the normality of extroversion. Avoid this. You will not be able to convert your introvert into an extrovert. Believe it or not, there is nothing wrong with her.\n\nIn her 2012 TED talk, \u201cThe power of introverts\u201d, Susan Cain pointed to the fact that places like school and work are designed for extroverts: students and workers are required to constantly work in groups and speaking up is highly valued. Both types are evaluated against the same criteria and more often than not people are expected to excel at being outspoken to be considered well rounded.\n\nObviously, this is not the right way to appraise your introvert. Comparing your introvert with an extrovert using the same parameters and simply asking her to behave more like an extrovert is a mistake and something that will only perpetuate an introvert\u2019s idea that the problem lies with her.\n\nSpeaking up\n\nYour introvert is likely to have strong opinions and ideas, and to have been listening to other people speak at meetings and workshops. Help her voice those thoughts by creating an environment where everyone stops and listens when someone speaks instead of one which fosters interruptions. Show her that it is acceptable for someone to take time to think before they speak: silences are OK. Allow her the freedom to be herself instead of pressuring her to change an innate quality.\n\nIt is not uncommon to find an introvert who likes to express ideas in writing. The world of web professionals excels in the spread of knowledge that is shared and sought through the written word. Give your introvert the necessary time and tools to write about the job, if she is that way inclined; this might be a good alternative to asking her to speak out.\n\nGroup work\n\nI remember the sinking feeling whenever I heard my teachers say the dreaded words: \u201cAnd now you\u2019re going to break out into groups of\u2026\u201d Being an introvert does not mean you do not like people (or like to be around or work with others). It is just that activities such as group work will invariably drain your introvert\u2019s energy rapidly. Your introvert\u2019s batteries will need to be fully charged for her to be at her best and afterwards she will most likely need to recharge.\n\nQuiet time\n\nThese days, one of the things that I value most at work is the ability to have moments to create and to think in solitude. When I am able to have those moments at the right time I will in turn be happy to participate in group conversations and tasks. Allow your introvert to have those moments: this does not mean she will have to work from home one day a week (but maybe it will); it might simply mean allowing her to take her laptop and her notebook and work from the empty side of the office, or from the coffee shop downstairs for an hour or two. In all likelihood she will come back fully recharged and ready to engage in more social activities \u2013 her plumbob will again be bright green.\n\nLeadership\n\nDo not think that your introvert cannot lead. Cain notes that introverted leaders are more likely to let their proactive employees run with their ideas instead of taking the ideas as their own. I would say that is a positive attribute in a leader. Maybe next time a project starts, talk to your introvert about the possibility of her being in a leadership position or of having more responsibility: you might be surprised at her ability to plan and foresee potential obstacles in the project.\n\nFinal thoughts\n\nYou would not tell someone with dyslexia to get better at spelling without giving her the right tools and enough time to do so. Equally, do not ask your introvert to be more outgoing, or to turn her frown upside down, without giving her the space to do so.\n\nI believe that everyone is an introvert at some point. Everyone needs a moment of solitude now and then, and the work we do requires frequent periods of deep focus and concentration. Striving to create workplaces, classrooms, homes that allow introverts to shine and be comfortable in their skin has the potential to also make those places more balanced for everyone else.\n\nResources and further reading\n\n\n\tThe power of introverts\n\t10 myths about introverts\n\tSusan Cain\u2019s 2014 TED Talk | Announcing the Quiet Revolution\n\tHelp Shy Kids \u2014 Don\u2019t Punish Them\n\tThe Introvert Advantage\n\t6 Things You Thought Wrong About Introverts\n\tExtraversion and introversion", "year": "2014", "author": "Inayaili de Le\u00f3n Persson", "author_slug": "inayailideleon", "published": "2014-12-13T00:00:00+00:00", "url": "https://24ways.org/2014/the-introvert-owners-manual/", "topic": "process"}
{"rowid": 34, "title": "Collaborative Responsive Design Workflows", "contents": "Much has been written about workflow and designer-developer collaboration in web design, but many teams still struggle with this issue; either with how to adapt their internal workflow, or how to communicate the need for best practices like mobile first and progressive enhancement to their teams and clients. Christmas seems like a good time to have another look at what doesn\u2019t work between us and how we can improve matters.\n\nWhy is it so difficult?\n\nWe\u2019re still beginning to understand responsive design workflows, acknowledging the need to move away from static design tools and towards best practices in development. It\u2019s not that we don\u2019t want to change\u00a0\u2013 so why is it so difficult?\n\nChanging the way we do something that has become routine is always problematic, even with small things, and the changes today\u2019s web environment requires from web design and development teams are anything but small.\n\nAlthough developers also have a host of new skills to learn and things to consider, designers are probably the ones pushed furthest out of their comfort zones: as well as graphic design, a web designer today also needs an understanding of interaction design and ergonomics, because more and more websites are becoming tools rather than pages meant to be read like a book or magazine. In addition to that there are thousands of different devices and screen sizes on the market today that layout and interactions need to work on.\n\nThese aspects make it impossible to design in a static design tool, so beyond having to learn about new aspects of design, the designer has to either learn how to code or learn to work with a responsive design tool.\n\nWhy do it\n\nThat alone is enough to leave anyone overwhelmed, as learning a new skill takes time and slows you down in a project \u2013 and on most projects time is in short supply. Yet we have to make time or fall behind in the industry as others pitch better, interactive designs. For an efficient workflow, both designers and developers must familiarise themselves with new tools and techniques.\n\nA designer has to be able to play with ideas, make small adjustments here and there, look at the result, go back to the settings and make further adjustments, and so on. You can only realistically do that if you are able to play with all the elements of a design, including interactivity, accessibility and responsiveness.\n\nFiguring out the right breakpoints in a layout is one of the foremost reasons for designing in a responsive design tool. Even if you create layouts for three viewport sizes (i.e. smartphone, tablet and the most common desktop size), you\u2019d only cover around 30% of visitors and you might miss problems like line breaks and padding at other viewport sizes.\n\nAnother advantage is consistency. In static design tools changes will not be applied across all your other layouts. A developer referring back to last week\u2019s comps might work with outdated metrics. Furthermore, you cannot easily test what impact changes might have on previously designed areas. In a dynamic design tool such changes will be applied to the entire design and allow you to test things in site areas you had already finished.\n\nNo static design tool allows you to do this, and having somebody else produce a mockup from your static designs or wireframes will duplicate work and is inefficient.\n\nHow to do it\n\nWhen working in a responsive design tool rather than in the browser, there is still the question of how and when to communicate with the developer. I have found that working with Sass in combination with a visual style guide is very efficient, but it does need careful planning: fundamental metrics for padding, margins and font sizes, but also design elements like sliders, forms, tabs, buttons and navigational elements, should be defined at the beginning of a project and used consistently across the site. Working with a grid can help you develop a consistent design language across your site.\n\nCreate a visual style guide that shows what the elements look like and how they behave across different screen sizes \u2013 and when interacted with. Put all metrics on paddings, margins, breakpoints, widths, colours and so on in a text document, ideally with names that your developer can use as Sass variables in the CSS. For example:\n\n$padding-default-vertical: 1.5em;\n\nDevelopers, too, need an efficient workflow to keep code maintainable and speed up the time needed for more complex interactions with an eye on accessibility and performance. CSS preprocessors like Sass allow you to work with variables and mixins for default rules, as well as style sheet partials for different site areas or design elements. Create your own boilerplate to use for your projects and then update your variables with the information from your designer for each individual project.\n\nHow to get buy-in\n\nOne obstacle when implementing responsive design, accessibility and content strategy is the logistics of learning new skills and iterating on your workflow. Another is how to sell it. You might expect everyone on a project (including the client) to want to design and develop the best website possible: ultimately, a great site will lead to more conversions. However, we often hear that people find it difficult to convince their teammates, bosses or clients to implement best practices.\n\nWhy is that? Well, I believe a lot of it is down to how we sell it. You will have experienced this yourself: some people you trust to know what they are talking about, and others you don\u2019t. Think about why you trust that first person but don\u2019t buy what the other one is telling you. It is likely because person A has a self-assured, calm and assertive demeanour, while person B seems insecure and apologetic. To sell our ideas, we need to become person A! For a timid designer or developer suffering from imposter syndrome (like many of us do in this industry) that is a difficult task. So how can we become more confident in selling our expertise?\n\nWrite\n\nWe need to become experts. And I mean not just in writing great code or coming up with beautiful designs but at explaining why we\u2019re doing what we\u2019re doing. Why do you code this way or that? Why is this the best layout? Why does a website have to be accessible and responsive? Write about it. Putting your thoughts down on paper or screen is a really efficient way of getting your head around a topic and learning to make a case for something. You may even find that you come up with new ideas as you are writing, so you\u2019ll become a better designer or developer along the way.\n\nTalk\n\nThen, talk about it. Start out in front of your team, then do a lightning talk at a web event near you, then a longer talk or workshop. Having to talk about a topic is going to help you put into spoken words the argument that you\u2019ve previously put together in writing. Writing comes more easily when you\u2019re starting out but we use a different register when writing than talking and you need to learn how to speak your case. Do the talk a couple of times and after each talk make adjustments where you found it didn\u2019t work well. By this time, you are more than ready to make your case to the client. In fact, you\u2019ve been ready since that first talk in front of your colleagues ;)\n\nPitch\n\nPitches used to be based on a presentation of static layouts for for three to five typical pages and three different designs. But if we want to sell interactivity, structure, usability, accessibility and responsiveness, we need to demonstrate these things and I believe that it can only do us good. I have seen a few pitches sitting in the client\u2019s chair and static layouts are always sort of dull. What makes a website a website is the fact that I can interact with it and smooth interactions or animations add that extra sparkle.\n\nI can\u2019t claim personal experience for this one but I\u2019d be bold and go for only one design. One demo page matching the client\u2019s corporate design but not any specific page for the final site. Include design elements like navigation, photography, typefaces, article layout (with real content), sliders, tabs, accordions, buttons, forms, tables (yes, tables) \u2013 everything you would include in a style tiles document, only interactive. Demonstrate how the elements behave when clicked, hovered and touched, and how they change across different screen sizes. You may even want to demonstrate accessibility features like tabbed navigation and screen reader use.\n\nObviously, there are many approaches that will work in different situations but don\u2019t give up on finding a process that works for you and that ultimately allows you to build delightful, accessible, responsive user experiences for the web. Make time to try new tools and techniques and don\u2019t just work on them on the side \u2013 start using them on an actual project. It is only when we use a tool or process in the real world that we become true experts. Remember your driving lessons: once the instructor had explained how to operate the car, you were sent to practise driving on the road in actual traffic!", "year": "2014", "author": "Sibylle Weber", "author_slug": "sibylleweber", "published": "2014-12-07T00:00:00+00:00", "url": "https://24ways.org/2014/collaborative-responsive-design-workflows/", "topic": "process"}
{"rowid": 39, "title": "Meet for Learning", "contents": "\u201cI\u2019ve never worked in a place like this,\u201d said one of my direct reports during our daily stand-up meeting.\n\nAnd with that statement, my mind raced to the most important thing about lawyering that I\u2019ve learned from decades of watching lawyers lawyer on TV: don\u2019t ask a question you don\u2019t know the answer to.\n\nBut I couldn\u2019t stop myself. I wanted to learn more. The thought developed in my mind. The words formed in my mouth. And the vocalization occurred: \u201cA place like this?\u201d\n\n\u201cI\u2019ve never worked where people are so honest and transparent about things.\u201d\n\nDesigning a learning-centered culture\n\nBefore we started Center Centre, Jared Spool and I discussed both the larger goals and the smaller details of this new UX design school. We talked about things like user experience, curriculum, and structure.\n\nWe discussed the pattern we saw in our research. Hiring managers told us time and again that great designers have excellent technical and interpersonal skills. But, more importantly, the best designers are lifelong learners\u2014they are willing and able to learn how to do new things. Learning this led us to ask a critical question: how would we intentionally design a learning-centered experience?\n\nTo craft the experience we were aiming for, we knew we had to create a learning-centered culture for our students and our employees. We knew that our staff would need to model the behaviors our students needed to learn. We knew the best way to shape the culture was to work with our direct reports\u2014our directs\u2014to develop the behaviors we wanted them to exemplify.\n\nTo craft the experience we were aiming for, we knew we had to create a learning-centered culture for our students and our employees. We knew that our staff would need to model the behaviors our students needed to learn.\n\nBuilding a learning team\n\nOur learning-centered culture starts with our staff. We believe in transparency. Transparency builds trust. Effective organizations have effective teams who trust each other as individuals.\n\nOne huge way we build that trust and provide opportunities for transparency is in our meetings. (I know, I know\u2014meetings! Yuck!) But seriously, running and participating in effective meetings is a great opportunity to build a learning-centered culture.\n\nMeetings\u2014when done well\u2014allow individuals time to come together, to share, and to listen. These behaviors, executed on a consistent and regular basis, build honest and trusting relationships.\n\nAn effective meeting is one that achieves the desired outcomes of that meeting. While different meetings aim for different results, at Center Centre all meetings have a secondary goal: meet for learning.\n\nA framework for learning-centered meetings\n\nWe\u2019ve developed a framework for our meetings. We use it for all our meetings, which means attendees know what to expect. It also saves us from reinventing the wheel in each meeting.\n\nThese basic steps help our meetings focus on the valuable face-to-face interaction we\u2019re having, and help us truly begin to learn from one another.\n\n An agenda for a staff meeting.\n\nUse effective meeting basics\n\n\n\tPrepare for the meeting before the meeting.\n\tIf you\u2019re running the meeting, prepare a typed agenda and share it before the meeting. Agendas have start times for each item.\n\tStart the meeting on time. Don\u2019t wait for stragglers.\n\tDefine ground rules. Get input from attendees. Recurring meetings don\u2019t have to do this every time.\n\tKeep to the meeting agenda. Put off-topic questions and ideas in a parking lot, a visual document that everyone can see, so you can address the questions and ideas later.\n\tFinish on time. And if you\u2019ve reached the meeting\u2019s goals, finish early.\n\n\n Parking lots where ideas on sticky notes can be posted for later consideration.\n\nFocus to learn\n\n\n\tHave tech-free meetings: no laptops, no phones, no things with notifications.\n\tBring a notebook and a pen.\n\tTake notes by hand. You\u2019re not taking minutes, you\u2019re writing to learn.\n\n\nCome with a learning mindset\n\n\n\tAsk: what are our goals for this meeting? (Hopefully answered by the meeting agenda.)\n\tAsk: what can I learn overall?\n\tAsk: what can I learn from each of my colleagues?\n\tAsk: what can I share that will help the team learn overall?\n\tAsk: what can I share that will help each of my colleagues learn?\n\n\nInvesting in regularly scheduled learning-centered meetings\n\nAt Center Centre, we have two types of recurring all-staff meetings: daily stand-ups and weekly staff meetings. (We are a small organization, so it makes sense to meet as an entire group.)\n\nYes, that means we spend thirty minutes each day in stand-up, for a total of two and a half hours of stand-up meeting time each week. And, yes, we also have a weekly ninety-minute sit-down staff meeting on top of that. This investment in time is an investment in learning.\n\nWe use these meetings to build our transparency, and, therefore, our trust. The regularity of these meetings helps us maintain ongoing, open sharing about our responsibilities, our successes, and our learning.\n\nFor instance, we answer five questions in our stand-up:\n\n\n\tWhat did I get done since the last stand-up (I reported at)?\n\tWhat is my goal to accomplish before the next stand-up?\n\tWhat\u2019s preventing me from getting these things done, if anything?\n\tWhat\u2019s the highest risk or most unknown thing right now about what I\u2019m trying to get done?\n\tWhat is the most important thing I learned since the last time we met and how will what I learned change the way I approach things in the future?\n\n\nEach person writes out their answers to these questions before the meeting. Each person brings their answers printed on paper to the meeting. And each person brings a pen to jot down notes.\n\n Notes compiled for a stand-up meeting.\n\nDuring the stand-up, each person shares their answers to the five questions. To sustain a learning-centered culture, the fifth question is the most important question to answer. It allows individual reflection focused on learning. Sometimes this isn\u2019t an easy question to answer. It makes us stretch. It makes us think.\n\nBy sharing our individual answers to the fifth question, we open ourselves up to the group. When we honestly share what we\u2019ve learned, we openly admit that we didn\u2019t know something. Sharing like this would be scary (and even risky) if we didn\u2019t have a learning-centered culture.\n\nWe often share the actual process of how we learned something. By listening, each of us is invited to learn more about the topic at hand, consider what more there is to learn about that topic, and even gain insights into other methods of learning\u2014which can be applied to other topics.\n\nSharing the answers to the fifth question also allows opportunities for further conversations. We often take what someone has individually learned and find ways to apply it for our entire team in support of our organization. We are, after all, learning together.\n\nBuilding individual learners\n\nWe strive to grow together as a team at Center Centre, but we don\u2019t lose sight of the importance of the individuals who form our team. As individuals, we bring our goals, dreams, abilities, and prior knowledge to the team.\n\nTo build learning teams, we must build individual learners. A team made up of lifelong learners, who share their learning and learn from each other, is a team that will continually produce better results.\n\nAs a manager, I need to meet each direct where they are with their current abilities and knowledge. Then, I can help them take their skills and knowledge base to the next levels. This process requires each individual direct to engage in professional development.\n\nWe believe effective managers help their directs engage in behaviors that support growth and development. Effective managers encourage and support learning.\n\n\n\nOur weekly one-on-ones\n\nOne way we encourage learning is through weekly one-on-ones. Each of my directs meets with me, individually, for thirty minutes each week. The meeting is their meeting. It is not my meeting.\n\nMy direct sets the agenda. They talk about what they want to talk about. They can talk about work. They can talk about things outside of work. They can talk about their health, their kids, and even their cat. Whatever is important to them is important to me. I listen. I take notes.\n\nAlthough the direct sets the specific agenda, the meeting has three main parts. Approximately ten minutes for them (the direct), ten minutes for me (the manager), and ten minutes for us to talk about their future within\u2014and beyond\u2014our organization.\n\nCoaching for future performance\n\nThe final third of our one-on-one is when I coach my directs. Coaching looks to the direct\u2019s future performance. It focuses on developing the direct\u2019s skills.\n\nCoaching isn\u2019t hard. It doesn\u2019t take much time. For me, it usually takes less than five minutes a week during a one-on-one.\n\nThe first time I coach one of my directs, I ask them to brainstorm about the skills they want to improve. They usually already have an idea about this. It\u2019s often something they\u2019ve wanted to work on for some time, but didn\u2019t think they had the time or the knowhow to improve.\n\nIf a direct doesn\u2019t know what they want to improve, we discuss their job responsibilities\u2014specifically the aspects of the job that concern them.\n\nCoaching provides an opportunity for me to ask, \u201cIn your job, what are the required skills that you feel like you don\u2019t have (or know well enough, or perform effectively, or use with ease)?\u201d\n\nSometimes I have to remind a direct that it\u2019s okay not to know how to do something (even if it\u2019s a required part of their job). After all, our organization is a learning organization. In a learning organization, no one knows everything but everyone is willing to learn anything.\n\nAfter we review the job responsibilities together, I ask my direct what skill they\u2019d like to work to improve. Whatever they choose, we focus on that skill for coaching\u2014I\u2019ve found my directs work better when they\u2019re internally motivated.\n\nSometimes the first time I talk with a direct about coaching, they get a bit anxious. If this happens, I share a personal story about my professional learning journey. I say something like:\n\n\n\tI didn\u2019t know how to make a school before we started to make Center Centre.\n\n\tI didn\u2019t know how to manage an entire team of people\u2014day in and day out\u2014until I started managing a team of people every day.\n\n\tWhen I realized that I was the boss\u2014and that the success of the school would hinge, at least in part, on my skills as a manager\u2014I was a bit terrified. I was missing an important skill set that I needed to know (and I needed to know well).\n\n\tWhen I first understood this, I felt bad\u2014like I should have already known how to be a great manager. But then I realized, I\u2019d never faced this situation. I\u2019d never needed to know how to use this skill set in this way.\n\n\tI worked through my anxiety about feeling inadequate. I decided I\u2019d better learn how to be an effective manager because the school needed me to be one. You needed me to be one.\n\n\tEvery day, I work to improve my management skills. You\u2019ve probably noticed that some days I\u2019m better at it than others. I try not to beat myself up about this, although it\u2019s hard\u2014I\u2019d like to be perfect at it. But I\u2019m not.\n\n\tI know that if I make a conscious, daily effort to learn how to be a better manager, I\u2019ll continue to improve. So that\u2019s what I do.\n\n\tEvery day I learn. I learn by doing. I learn how to be better than I was the day before. That\u2019s what I ask of you.\n\n\nOnce we determine the skill the direct wants to learn, we figure out how they can go about learning it. I ask: \u201cHow could you learn this skill?\u201d\n\nWe brainstorm for two or three minutes about this. We write down every idea that comes to mind, and we write it so both of us can easily see the options (both whiteboards and sticky notes on the wall work well for this exercise).\n\n\n\tRead a book. Research online. Watch a virtual seminar. Listen to a podcast. Talk to a mentor. Reach out to an expert. Attend a conference. Shadow someone else while they do the skill. Join a professional organization.\n\n\nThe goal is to get the direct on a path of self-development. I\u2019m coaching their development, but I\u2019m not the main way my direct will learn this new skill.\n\nI ask my direct which path seems like the best place to start. I let them choose whatever option they want (as long as it works with our budget). They are more likely to follow through if they are in control of this process.\n\nNext, we work to break down the selected path into tasks. We only plan one week\u2019s worth of tasks. The tasks are small, and the deadlines are short. My direct reports when each task is completed.\n\nAt our next one-on-one, I ask my direct about their experience learning this new skill.\n\nRinse. Repeat.\n\nThat\u2019s it. I spend five minutes a week talking with each direct about their individual learning. They develop their professional skills, and together we\u2019re creating a learning-centered culture.\n\nAsking questions I don\u2019t know the answer to\n\nWhen my direct said, \u201cI\u2019ve never worked where people are so honest and transparent about things,\u201d it led me to believe that all this is working. We are building a learning-centered culture.\n\nThis week I was reminded that creating a learning-centered culture starts not just with the staff, but with me. When I challenge myself to learn and then share what I\u2019m currently learning, my directs want to learn more about what I\u2019m learning about.\n\nFor example, I decided I needed to improve my writing skills. A few weeks ago, I realized that I was sorely out of practice and I felt like I had lost my voice. So I started to write. I put words on paper. I felt overwhelmed. I felt like I didn\u2019t know how to write anymore (at least not well or effectively).\n\nI bought some books on writing (mostly Peter Elbow\u2019s books like Writing with Power, Writing Without Teachers, and Vernacular Eloquence), and I read them. I read them all. Reading these books was part of my personal coaching. I used the same steps to coach myself as I use with my directs when I coach them.\n\nIn stand-ups, I started sharing what I accomplished (like I completed one of the books) and what I learned by doing\u2014specific things, like engaging in freewriting and an open-ended writing process.\n\nThis week, I went to lunch with one of my directs. She said, \u201cYou\u2019ve been talking about freewriting a lot. You\u2019re really excited about it. Freewriting seems like it\u2019s helping your writing process. Would you tell me more about it?\u201d\n\nSo I shared the details with her. I shared the reasons why I think freewriting is helping. I\u2019m not focused on perfection. Instead, each day I\u2019m focused on spending ten, uninterrupted minutes writing down whatever comes to my mind. It\u2019s opening my writing mind. It\u2019s allowing my words to flow more freely. And it\u2019s helping me feel less self-conscious about my writing.\n\nShe said, \u201cLeslie, when you say you\u2019re self-conscious about your writing, I laugh. Not because it\u2019s funny. But because when I read what you write, I think, \u2018What is there to improve?\u2019 I think you\u2019re a great writer. It\u2019s interesting to know that you think you can be a better writer. I like learning about your learning process. I think I could do freewriting. I\u2019m going to give it a try.\u201d\n\nThere\u2019s something magical about all of this. I\u2019m not even sure I can eloquently put it into words. I just know that our working environment is something very different. I\u2019ve never experienced anything quite like it. Somehow, by sharing that I don\u2019t know everything and that I\u2019m always working to learn more, I invite my directs to be really open about what they don\u2019t know. And they see it\u2019s possible always to learn and grow.\n\nI\u2019m glad I ignore all the lawyering I\u2019ve learned from watching TV. I\u2019m glad I ask the questions I don\u2019t know the answers to. And I\u2019m glad my directs do the same. When we meet for learning, we accelerate and amplify the learning process\u2014building individual learners and learning teams. Embracing the unknown and working toward understanding is what makes our culture a learning-centered culture.\n\nPhotos by Summer Kohlhorst.", "year": "2014", "author": "Leslie Jensen-Inman", "author_slug": "lesliejenseninman", "published": "2014-12-20T00:00:00+00:00", "url": "https://24ways.org/2014/meet-for-learning/", "topic": "process"}
{"rowid": 41, "title": "What Is Vagrant and Why Should I Care?", "contents": "If you run a web server, a database server and your scripting language(s) of choice on your main machine and you have not yet switched to using virtualisation in your workflow then this essay may be of some value to you.\n\nI know you exist because I bump into you daily: freelancers coming in to work on our projects; internet friends complaining about reinstalling a development environment because of an operating system upgrade; fellow agency owners who struggle to brief external help when getting a particular project up and running; or even hardcore back-end developers who \u201cdon\u2019t do ops\u201d and prefer to run their development stack of choice locally.\n\nThere are many perfectly reasonable arguments as to why you may not have already made the switch, from being simply too busy, all the way through to a distrust of the new. I\u2019ll admit that there are many new technologies or workflows that I hear of daily and instantly disregard because I have tool overload, that feeling I get when I hear about a new shiny thing and think \u201cWell, what I do now works \u2013 I\u2019ll leave it for others to play with.\u201d If that\u2019s you when it comes to Vagrant then I hope you\u2019ll hear me out. The business case is compelling enough for you to make that switch; as a bonus it\u2019s also really easy to get going.\n\nIn this article we\u2019ll start off by going through the high level, the tools available and how it all fits together. Then we\u2019ll touch on the justification for making the switch, providing a few use cases that might resonate with you. Finally, I\u2019ll provide a very simple example that you can follow to get yourself up and running.\n\nWhat?\n\nYou already know what virtualisation is. You use the ability to run an operating system within another operating system every day. Whether that\u2019s Parallels or VMware on your laptop or similar server-based tools that drive the \u2018cloud\u2019, squeezing lots of machines on to physical hardware and making it really easy to copy servers and even clusters of servers from one place to another. It\u2019s an amazing technology which has changed the face of the internet over the past fifteen years.\n\nSimply put, Vagrant makes it really easy to work with virtual machines. According to the Vagrant docs:\n\n\n\tIf you\u2019re a designer, Vagrant will automatically set everything up that is required for that web app in order for you to focus on doing what you do best: design. Once a developer configures Vagrant, you don\u2019t need to worry about how to get that app running ever again. No more bothering other developers to help you fix your environment so you can test designs. Just check out the code, vagrant up, and start designing.\n\n\nWhile I\u2019m not sure I agree with the implication that all designers would get others to do the configuring, I think you\u2019ll agree that the \u201cJust check out the code\u2026 and start designing\u201d premise is very compelling.\n\nYou don\u2019t need Vagrant to develop your web applications on virtual machines. All you need is a virtualisation software package, something like VMware Workstation or VirtualBox, and some code. Download the half-gigabyte operating system image that you want and install it. Then download and configure the stack you\u2019ll be working with: let\u2019s say Apache, MySQL, PHP. Then install some libraries, CuRL and ImageMagick maybe, and finally configure the ability to easily copy files from your machine to the new virtual one, something like Samba, or install an FTP server. Once this is all done, copy the code over, import the database, configure Apache\u2019s virtual host, restart and cross your fingers.\n\nIf you\u2019re a bit weird like me then the above is pretty easy to do and secretly quite fun. Indeed, the amount of traffic to one of my more popular blog posts proves that a lot of people have been building themselves development servers from scratch for some time (or at least trying to anyway), whether that\u2019s on virtual or physical hardware.\n\nOr you could use Vagrant. It allows you, or someone else, to specify in plain text how the machine\u2019s virtual hardware should be configured and what should be installed on it. It also makes it insanely easy to get the code on the server. You check out your project, type vagrant up and start work.\n\nWhy?\n\nIt\u2019s worth labouring the point that Vagrant makes it really easy; I mean look-no-tangle-of-wires-or-using-vim-and-loads-of-annoying-command-line-stuff easy to run a development environment.\n\nThat\u2019s all well and good, I hear you say, but there\u2019s a steep learning curve, an overhead to switch. You\u2019re busy and this all sounds great but you need to get on; you\u2019ve got a career to build or a business to run and you don\u2019t have time to learn new stuff right now.\n\nIn short, what\u2019s the business case?\n\nThe business case involves saved time, a very low barrier to entry and the ability to give the exact same environment to somebody else.\n\nGetting your first development virtual machine running will take minutes, not counting download time. Seriously, use pre-built Vagrant files and provisioners (we\u2019ll touch on this below) and you can start developing immediately.\n\nOnce you\u2019ve finished developing you can check in your changes, ask a colleague or freelancer to check them out, and then they run the code on the exact same machine \u2013 even if they are on the other side of the world and regardless of whether they are on Windows, Linux or Apple OS X.\n\nThe configuration to build the machine isn\u2019t a huge binary disk image that\u2019ll take ages to download from Git; it\u2019s two small text files that can be version controlled too, so you can see any changes made to the config and roll back if needed.\n\nNo more \u2018It works for me\u2019 reports; no \u2018Oh, I was using PHP 5.3.3, not PHP 5.3.11\u2019 \u2013 you\u2019re both working on exact same copies of the development environment. With a tested and verified provisioning file you\u2019ll have the confidence that when you brief your next freelancer in to your team there won\u2019t be that painful to and fro of getting the system up and running, where you\u2019re on a Skype call and they are uttering the immortal words, \u2018It still doesn\u2019t work\u2019. You know it works because you can run it too.\n\nThis portability becomes even more important when you\u2019re working on larger sites and systems. Need a load balancer? Multiple front-end servers and a clustered database back-end? No problem. Add each server into the same Vagrant file and a single command will build all of them. As you\u2019ll know if you work on larger, business critical systems, keeping the operating systems in sync is a real problem: one server with a slightly different library causing sporadic and hard to trace issues is a genuine time black hole. Well, the good news is that you can use the same provisioning files to keep test and production machines in sync using your current build workflow.\n\nLet\u2019s also not forget the most simple use case: a single developer with multiple websites running on a single machine. If that\u2019s you and you switch to using Vagrant-managed virtual machines then the next time you upgrade your operating system or do a fresh install there\u2019s no chance that things will all stop working. The server config is all tucked away in version control with your code. Just pull it down and carry on coding.\n\nOK, got it. Show me already\n\nIf you want to try this out you\u2019ll need to install the latest VirtualBox and Vagrant for your platform. If you already have VMware Workstation or another supported virtualisation package installed you can use that instead but you may need to tweak my Vagrant file below. Depending on your operating system, a reboot might also be wise.\n\nNote: the commands below were executed on my MacBook, but should also work on Windows and Linux. If you\u2019re using Windows make sure to run the command prompt as Administrator or it\u2019ll fall over when trying to update the hosts file.\n\nAs a quick sanity check let\u2019s just make sure that we have the vagrant command in our path, so fire up a terminal and check the version number:\n\n$ vagrant -v\nVagrant 1.6.5\n\nWe\u2019ve one final thing to install and that\u2019s the vagrant-hostsupdater plugin. Once again, in your terminal:\n\n$ vagrant plugin install vagrant-hostsupdater\nInstalling the 'vagrant-hostsupdater' plugin. This can take a few minutes...\nInstalled the plugin 'vagrant-hostsupdater (0.0.11)'!\n\nHopefully that wasn\u2019t too painful for you.\n\nThere are two things that you need to manage a virtual machine with Vagrant:\n\n\n\ta Vagrant file: this tells Vagrant what hardware to spin up\n\ta provisioning file: this tells Vagrant what to do on the machine\n\n\nTo save you copying and pasting I\u2019ve supplied you with a simple example (ZIP) containing both of these. Unzip it somewhere sensible and in your terminal make sure you are inside the Vagrant folder:\n\n$ cd where/you/placed/it/24ways\n\n$ ls -l\n-rw-r--r--@  1 bealers  staff  11055  9 Nov 09:16 bealers-24ways.md\n-rw-r--r--@  1 bealers  staff  118152 9 Nov 10:08 it-works.png\ndrwxr-xr-x   5 bealers  staff  170    8 Nov 22:54 vagrant\n\n$ cd vagrant/\n\n$ ls -l\n-rw-r--r--@ 1 bealers  staff  1661  8 Nov 21:50 Vagrantfile\n-rwxr-xr-x@ 1 bealers  staff  3841  9 Nov 08:00 provision.sh\n\nThe Vagrant file tells Vagrant how to configure the virtual hardware of your development machine. Skipping over some of the finer details, here\u2019s what\u2019s in that Vagrant file:\n\nwww.vm.box = \"ubuntu/trusty64\"  \n\nUse Ubuntu 14.04 for the VM\u2019s OS. Vagrant will only download this once. If another project uses the same OS, Vagrant will use a cached version.\n\nwww.vm.hostname = \"bealers-24ways.dev\"     \n\nSet the machine\u2019s hostname. If, like us, you\u2019re using the vagrant-hostsupdater plugin, this will also get added to your hosts file, pointing to the virtual machine\u2019s IP address.\n\nwww.vm.provider :virtualbox do |vb|\n    vb.customize [\"modifyvm\", :id, \"--cpus\", \"2\" ]\nend\n\nHere\u2019s an example of configuring the virtual machine\u2019s hardware on the fly. In this case we want two virtual processors.\n\nNote: this is specific for the VirtualBox provider, but you could also have a section for VMware or other supported virtualisation software.\n\nwww.vm.network \"private_network\", ip: \"192.168.13.37\"   \n\nThis specifies that we want a private networking link between your computer and the virtual machine. It\u2019s probably best to use a reserved private subnet like 192.168.0.0/16 or 10.0.0.0/8\n\nwww.vm.synced_folder \"../\", \"/var/www/24ways\",\n        owner: \"www-data\", group: \"www-data\"\n\nA particularly handy bit of Vagrant magic. This maps your local 24ways parent folder to /var/www/24ways on the virtual machine. This means the virtual machine already has direct access to your code and so do you. There\u2019s no messy copying or synchronisation \u2013 just edit your files and immediately run them on the server.\n\nwww.vm.provision :shell, :path => \"provision.sh\"\n\nThis is where we specify the provisioner, the script that will be executed on the machine.\n\nIf you open up the provisioner you\u2019ll see it\u2019s a bash script that does things like:\n\n\n\tinstall Apache, PHP, MySQL and related libraries\n\tconfigure the libraries: set permissions, enable logging\n\tcreate a database and grant some access rights\n\tset up some code for us to develop on; in this case, fire up a vanilla WordPress installation\n\n\nTo get this all up and running you simply need to run Vagrant from within the vagrant folder:\n\n$ vagrant up\n\nYou should now get a Matrix-like stream of stuff shooting up the screen. If this is the first time Vagrant has used this particular operating system image \u2013 remember we\u2019ve specified the latest version of Ubuntu \u2013 it\u2019ll download the disc image and cache it for future reuse. Then all the packages are downloaded and installed and finally all our configuration steps occur incluing the download and configuration of WordPress.\n\nHalfway through proceedings it\u2019s likely that the process will halt at a prompt something like this:\n\n==> www: adding to (/etc/hosts) : 192.168.13.37  bealers-24ways.dev  # VAGRANT: 2dbfbced1b1e79d2a0942728a0a57ece (www) / 899bd80d-4251-4f6f-91a0-d30f2d9918cc\nPassword:\n\nYou need to enter your password to give vagrant sudo rights to add the IP address and hostname mapping to your local hosts file.\n\nOnce finished, fire up your browser and go to http://bealers-24ways.dev. You should see a default WordPress installation. The username for wp-admin is admin and the password is 24ways.\n\n\n\nIf you take a look at your local filesystem the 24ways folder should now look like:\n\n$ cd ../\n\n$ ls -l\n\n-rw-r--r--@  1 bealers  staff    13074  9 Nov 10:14 bealers-24ways.md\ndrwxr-xr-x  21 bealers  staff      714  9 Nov 10:06 code\ndrwxr-xr-x   3 bealers  staff      102  9 Nov 10:06 etc\n-rw-r--r--@  1 bealers  staff   118152  9 Nov 10:08 it-works.png\ndrwxr-xr-x   5 bealers  staff      170  9 Nov 10:03 vagrant\n-rwxr-xr-x   1 bealers  staff  1315849  9 Nov 10:06 wp-cli\n\n$ cd vagrant/\n\n$ ls -l\n-rw-r--r--@ 1 bealers  staff  1661  9 Nov 09:41 Vagrantfile\n-rwxr-xr-x@ 1 bealers  staff  3836  9 Nov 10:06 provision.sh\n\nThe code folder contains all the WordPress files. You can edit these directly and refresh that page to see your changes instantly.\n\nStaying in the vagrant folder, we\u2019ll now SSH to the machine and have a quick poke around.\n\n$ vagrant ssh\nWelcome to Ubuntu 14.04.1 LTS (GNU/Linux 3.13.0-39-generic x86_64)\n\n* Documentation:  https://help.ubuntu.com/\n\nSystem information as of Sun Nov  9 10:03:38 UTC 2014\n\nSystem load:  1.35              Processes:           102\nUsage of /:   2.7% of 39.34GB   Users logged in:     0\nMemory usage: 16%               IP address for eth0: 10.0.2.15\nSwap usage:   0%\n\nGraph this data and manage this system at:\nhttps://landscape.canonical.com/\n\nGet cloud support with Ubuntu Advantage Cloud Guest:\nhttp://www.ubuntu.com/business/services/cloud\n\n0 packages can be updated.\n0 updates are security updates.\n\nvagrant@bealers-24ways:~$\n\nYou\u2019re now logged in as the Vagrant user; if you want to become root this is easy:\n\nvagrant@bealers-24ways:~$ sudo su -\nroot@bealers-24ways:~# \n\nOr you could become the webserver user, which is a good idea if you\u2019re editing the web files directly on the server:\n\nroot@bealers-24ways:~# su - www-data\nwww-data@bealers-24ways:~$\n\nwww-data\u2019s home directory is /var/www so we should be able to see our magically mapped files:\n\nwww-data@bealers-24ways:~$ ls -l\ntotal 4\ndrwxr-xr-x 1 www-data www-data  306 Nov  9 10:09 24ways\ndrwxr-xr-x 2 root     root     4096 Nov  9 10:05 html\n\nwww-data@bealers-24ways:~$ cd 24ways/\n\nwww-data@bealers-24ways:~/24ways$ ls -l\ntotal 1420\n-rw-r--r-- 1 www-data www-data   13682 Nov  9 10:19 bealers-24ways.md\ndrwxr-xr-x 1 www-data www-data     714 Nov  9 10:06 code\ndrwxr-xr-x 1 www-data www-data     102 Nov  9 10:06 etc\n-rw-r--r-- 1 www-data www-data  118152 Nov  9 10:08 it-works.png\ndrwxr-xr-x 1 www-data www-data     170 Nov  9 10:03 vagrant\n-rwxr-xr-x 1 www-data www-data 1315849 Nov  9 10:06 wp-cli\n\nWe can also see some of our bespoke configurations:\n\nwww-data@bealers-24ways:~/24ways$ cat /etc/php5/mods-available/siftware.ini \nupload_max_filesize = 15M\nlog_errors = On\ndisplay_errors = On\ndisplay_startup_errors = On\nerror_log = /var/log/apache2/php.log\nmemory_limit = 1024M\ndate.timezone = Europe/London\n\nwww-data@bealers-24ways:~/24ways$ ls -l /etc/apache2/sites-enabled/\ntotal 0\nlrwxrwxrwx 1 root root 43 Nov  9 10:06 bealers-24ways.dev.conf -> /var/www/24ways/etc/bealers-24ways.dev.conf\n\nIf you want to leave the server, simply type Ctrl+D a few times and you\u2019ll be back where you started.\n\nwww-data@bealers-24ways:~/24ways$ logout\nroot@bealers-24ways:~# logout\nvagrant@bealers-24ways:~$ logout\nConnection to 127.0.0.1 closed.\n$ \n\nYou can now halt the machine:\n\n$ vagrant halt\n==> www: Attempting graceful shutdown of VM...\n==> www: Removing hosts\n\nBonus level\n\nThe example I\u2019ve provided isn\u2019t very realistic. In the real world I\u2019d expect the Vagrant file and provisioner to be included with the project and for it not to create the directory structure, which should already exist in your project. The same goes for the Apache VirtualHost file. You\u2019ll also probably have a default SQL script to populate the database.\n\nAs you work with Vagrant you might start to find bash provisioning to be quite limiting, especially if you are working on larger projects which use more than one server. In that case I would suggest you take a look at Ansible, Puppet or Chef. We use Ansible because we like YAML but they all do the same sort of thing. The main benefit is being able to use the same Vagrant provisioning scripts to also provision test, staging and production environments using your build workflows.\n\nHaving to supply a password so the hosts file can be updated gets annoying very quicky so you can give Vagrant sudo rights:\n\n$ sudo visudo\n\nAdd these lines to the bottom (Shift+G then i then Ctrl+V then Esc then :wq)\n\nCmnd_Alias VAGRANT_HOSTS_ADD = /bin/sh -c echo \"*\" >> /etc/hosts\nCmnd_Alias VAGRANT_HOSTS_REMOVE = /usr/bin/sed -i -e /*/ d /etc/hosts\n%staff ALL=(root) NOPASSWD: VAGRANT_HOSTS_ADD, VAGRANT_HOSTS_REMOVE\n\nVagrant caches the operating system images that you download but it\u2019ll download the installed software packages every time. You can get around this by using a plugin like vagrant-cachier or, if you\u2019re really keen, maintain local Apt repositories (or whatever the equivalent is for your server architecture).\n\nAt some point you might start getting a large number of virtual machines running on your poor hardware all at the same time, especially if you\u2019re switching between projects a lot and each of those projects use lots of servers. We\u2019re just getting to that stage now, so are considering a medium-term move to a containerised option like Docker, which seems to be maturing now.\n\nIf you are keen not to use any command line tools whatsoever and you\u2019re on OS X then you could check out Vagrant Manager as it looks quite shiny.\n\nFinally, there are a huge amount of resources to give you pre-built Vagrant machines from the likes of VVV for Wordpress, something similar for Perch, PuPHPet for generating various configurations, and a long list of pre-built operating systems at VagrantBox.es.\n\nWrapping up\n\nHopefully you can now see why it might be worthwhile to add Vagrant to your development workflow. Whether you\u2019re an agency drafting in freelancers or a one-person band running lots of sites on your laptop using MAMP or something similar.\n\nVagrant makes it easy to launch exact copies of the same machine in a repeatable and version controlled way. The learning curve isn\u2019t too steep and, once configured, you can forget about it and focus on getting your work done.", "year": "2014", "author": "Darren Beale", "author_slug": "darrenbeale", "published": "2014-12-05T00:00:00+00:00", "url": "https://24ways.org/2014/what-is-vagrant-and-why-should-i-care/", "topic": "process"}
{"rowid": 45, "title": "Is Agile Harder for Agencies?", "contents": "I once sat in a pitch meeting and watched a new business exec tell a potential client that his agency followed an agile workflow process at all times. The potential client nodded wisely, and they both agreed that agile was indeed the way to go.\n\nThe meeting progressed and they signed off on a contract for a massive project, to be delivered in a standard waterfall fashion, with all manner of phases and key deliverables.\n\nOf course both of them left the meeting perfectly happy, because neither of them knew nor cared what an agile workflow process might be.\n\nThat was about five years ago. As 2015 heaves into view I think it\u2019s fair to say that attitudes have changed. Perhaps the same number of people claim to do Agile\u2122 now as in 2010, but I think more of them are telling the truth.\n\nAs a developer in an agency that works primarily with larger organisations, this year I have started to see a shift from agencies pushing agile methodologies with their clients, to clients requesting and even demanding agile practices from their agencies. Only a couple of years ago this would have been unusual behaviour.\n\nSo what\u2019s the problem?\n\nWe should be happy then, no? Those of us in agencies will get to spend more time delivering great products, and less time arguing over out-of-date functional specs or battling through an adversarial change management procedure because somebody had a good idea during development rather than planning. We get to be a little bit more like our brothers and sisters in vaunted teams like the Government Digital Service, which is using agile approaches to great effect on projects that have a real benefit to their users.\n\nAlmost. Unfortunately, it seems to be the case that adhering to an agile framework such as scrum is more difficult within an agency/client structure than it is for an in-house development team.\n\nThis is no surprise. The Agile Manifesto was written in 2001 by a group of software developers for their own use. Many of the underlying principles of a framework like Scrum assume the existence of an in-house team, working on a highly technical project, and working for the business that employs them. The agency/client model must to some extent be retrofitted into agile frameworks. It can be done though, and there are plenty of agencies out there doing it well.\n\nThis article isn\u2019t meant to be another introduction to agile techniques \u2013 there are too many of those online already. This article is for people just dipping their toes into this way of working. I\u2019ve laid out a few of the key reasons why adopting a more fully agile approach seems difficult, at least initially, for those of us working in agencies.\n\n1. Agile asks more of your clients\n\nWhen a team adopts Scrum everyone has to get used to a number of unfamiliar roles and rituals. Few team members have a steeper learning curve than the person designated as the product owner.\n\nThe product owner carries a lot of weight on their shoulders. They have to uphold the overall vision for the project. They are also meant to be the primary author of the project\u2019s user stories (short atomic descriptions of project features which are testable and relate to a real business need). They should own this list of stories (called a backlog) and should be able to prioritise the order in which the stories are developed, to ensure that the project is delivering real value to the business early and often.\n\nWhen a burst of work is completed (bursts of work in Scrum are called sprints), the product owner leads a review or show-and-tell session with the wider project stakeholders. The product owner needs to understand the work that has been completed, and must champion it to the business. Finally, and most importantly, the product owner is responsible for managing the feedback and requests from stakeholders in such a way that they don\u2019t derail the project team\u2019s agreed workload for any given sprint, without upsetting or offending any of the stakeholders \u2013 some of whom may outrank the product owner.\n\nIf you follow that spec, this is a job for a superhuman in any organisational context. And within the agency/client structure this superhuman needs to be client-side for the process to be at its most effective.\n\nSo your client, who in the past might have briefed a project to an agency team and then had the work presented back to them every few weeks, is now asked to be involved with the team on a daily basis; to fight on behalf of the team when new or difficult requests come in from senior figures within their organisation; and to present the agency\u2019s work to their own colleagues after each sprint. It\u2019s a big change if all that gets dropped into someone\u2019s lap without warning.\n\nThere are several ways agencies can mitigate this issue. The ScrumAlliance suggests some alternative ways to structure the product owner role. The approach I have taken in the past is simply to start slow, and gradually move more of the product owner role over to the client side as and when they feel comfortable with it. If you\u2019re working together long-term on a project, and you both see tangible improvements in the quality of the work after adopting an agile process, then your client is more likely to be open to further changes as the partnership progresses.\n\n2. My client wants fixed costs, fixed deadlines and a fixed scope\n\nI know. Mine too. Of course they do \u2013 it is the way that agencies and clients have agreed to work in digital and other creative service industries for a very long time. On both sides of the fence we\u2019re used to thinking about projects in this way.\n\nOf the three, fixing scope is the one that agile purists would rail hardest against. The more time we spend working on digital projects, the less sense it makes. James Archer, CEO of UI/UX design agency Forty puts it like this:\n\n\n\tFor me, the Agile approach is really about acknowledging that disturbing truth that every project manager knows, but has trouble admitting. The truth that the project plan is wrong. Scope creep. Change orders. Shifting priorities. New directions. We act shocked and appalled when those things happen during our carefully planned project, even though they happen on every project ever.\n\n\nSuccessful relationships require trust and honesty, and we shouldn\u2019t be afraid of discussing this aspect of project management. If you do move away from a fixed scope of work, then the other two items (costs and timings) can be fixed \u2013 more or less. If you can get your clients to buy into this from a standing start then you are doing well. In fact you probably deserve a promotion. For most of us this is a continual discussion.\n\nAnyway, as soon as you\u2019ve made headway on the argument that it makes little or no sense to try and fix the scope of a digital project, you usually run into a related concern, which we\u2019ll look at next.\n\n3. Fear of uncontrolled costs\n\nWe all know that a dog is for life, not just for Christmas. At this time of year perhaps we should reiterate to everyone that digital products and services also need support and love once we have taken the decision to bring them into the world.\n\nMore organisations are realising that their investment in digital platforms should be viewed as an operational expenditure rather than a capital expenditure. But from time to time we will find ourselves working on projects for people who have a finite amount of money to invest in a product at a given point in time. When agencies start talking about these projects as rolling investments those responsible can understandably worry about their costs running out of control.\n\nThere\u2019s another factor at play here. Agile, on the whole, prefers to derive a cost for services from the hours a team spends working on a project. In other industries this is referred to as charging for time and materials, and there seems to be an ingrained distrust in this approach among people in general. See, for example, the Citizens Advice Bureau\u2019s \u201cTop tips for employing a builder\u201d:\n\n\n\t\u201cBear in mind that if you pay a daily rate, this makes it easier for a builder to string the work out and get more money so agree what you will do if the job takes longer than expected.\u201d\n\n\nIt\u2019s hard not to feel stung if you are in the builder\u2019s shoes here, as we are when we\u2019re talking about our role as an agency. But if you\u2019ve ever haggled with a builder over time and materials, and also moaned about your clients misunderstanding agile methods, take a moment to reflect on the similarities from your client\u2019s point of view.\n\nAgain, there are some things we can do to mitigate this issue. Some agencies put in place a service level agreement around their team\u2019s velocity (an agile-related term related to how much work a team delivers in any given sprint) and this can help.\n\nAs the industry moves further towards a long-term approach to investment in digital I hope this fear will subside. But that shift in approach leads to the final concern I want to address.\n\n4. Agency structures need shaking up\n\nIf you work for a company that has spent many years developing a business model around the waterfall process, you may have to break through many layers of entrenched thinking in order to establish new practices and effect organisational change.\n\nThere are consultancies that exist specifically to help agencies through their own agile transformation. One of these companies, AgencyAgile, provides a helpful list of common pitfalls. They emphasise the need to look at your whole agency\u2019s structure, rather than simply encouraging project teams to adopt new workflows.\n\n\n\tEven awesomely run Agile projects can have a limited impact on the overall organization.\n\n\nIf you\u2019re serious about changing the way your company approaches projects then try talking to people who sit outside the usual project delivery team. Speak to the finance department if you have one, and try to convince your senior management team if they\u2019re not already on board. And definitely speak to your new business people, who go out there and win the projects you get to work on.\n\nIt\u2019s these people who need to understand the potential business benefits of working in a new way, and also which of their existing habits and behaviours they might need to change to accommodate a new approach.\n\nOtherwise you\u2019ll find yourself with a team of designers, developers and project managers who are ready and waiting to deliver work in an iterative and collaborative way, but by the time they get hold of the project a cost has already been agreed, a deadline has been imposed, and a functional requirements document has been painstakingly put together. Nobody wins in this situation.\n\nConclusion\n\nSo where should we go from here? I certainly don\u2019t have hard and fast answers \u2013 I\u2019m not sure that they exist in a one-size-fits-all approach for agencies.\n\nThere are plenty of smart people thinking about this problem. It\u2019s a hot topic right now. Earlier in the year a London-based meetup was established called Agile for Agencies. If you\u2019re in the capital and want to discuss these issues with your peers it\u2019s a great opportunity to do so.\n\nI\u2019ve mentioned James Archer and Forty already. Both James and Paul Boag have written in the last twelve months on this subject. They both come out on the side of the argument that suggests you adopt agile principles, but don\u2019t have to worry about the rituals if they don\u2019t fit in with your practices.\n\nPersonally, I think the rituals and the discipline mandated by an agile framework like Scrum can provide a great deal of value to your team, even it if is hard to implement within an agency culture that has traditionally structured its work and its services in another way.\n\nIn whatever way you figure out the details, when your teams collaborate with your clients rather than work for them at arm\u2019s length, and when everyone prioritises frequent delivery, reflection and iteration over exhaustive scoping and planning, I believe you\u2019ll see a tangible difference in the quality of the work that you create.", "year": "2014", "author": "Charlie Perrins", "author_slug": "charlieperrins", "published": "2014-12-12T00:00:00+00:00", "url": "https://24ways.org/2014/is-agile-harder-for-agencies/", "topic": "process"}
{"rowid": 47, "title": "Developing Robust Deployment Procedures", "contents": "Once you have developed your site, how do you make it live on your web hosting? For many years the answer was to log on to your server and upload the files via FTP. Over time most hosts and FTP clients began to support SFTP, ensuring your files were transmitted over a secure connection. The process of deploying a site however remained the same.\n\nThere are issues with deploying a site in this way. You are essentially transferring files one by one to the server without any real management of that transfer. If the transfer fails for some reason, you may end up with a site that is only half updated. It can then be really difficult to work out what hasn\u2019t been replaced or added, especially where you are updating an existing site. If you are updating some third-party software your update may include files that should be removed, but that may not be obvious to you and you risk leaving outdated files littering your file system. Updating using (S)FTP is a fragile process that leaves you open to problems caused by both connectivity and human error. Is there a better way to do this?\n\nYou\u2019ll be glad to know that there is. A modern professional deployment workflow should have you moving away from fragile manual file transfers to deployments linked to code committed into source control.\n\nThe benefits of good practice\n\nYou may never have experienced any major issues while uploading files over FTP, and good FTP clients can help. However, there are other benefits to moving to modern deployment practices.\n\nNo surprises when you launch\n\nIf you are deploying in the way I suggest in this article you should have no surprises when you launch because the code you committed from your local environment should be the same code you deploy \u2013 and to staging if you have a staging server. A missing vital file won\u2019t cause things to start throwing errors on updating the live site.\n\nBeing able to work collaboratively\n\nSource control and good deployment practice makes working with your clients and other developers easy. Deploying first to a staging server means you can show your client updates and then push them live. If you subcontract some part of the work, you can give your subcontractor the ability to deploy to staging, leaving you with the final push to launch, once you know you are happy with the work.\n\nHaving a proper backup of site files with access to them from anywhere\n\nThe process I will outline requires the use of hosted, external source control. This gives you a backup of your latest commit and the ability to clone those files and start working on them from any machine, wherever you are.\n\nBeing able to jump back into a site quickly when the client wants a few changes\n\nWhen doing client work it is common for some work to be handed over, then several months might go by without you needing to update the site. If you don\u2019t have a good process in place, just getting back to work on it may take several hours for what could be only a few hours of work in itself. A solid method for getting your local copy up to date and deploying your changes live can cut that set-up time down to a few minutes.\n\nThe tool chain\n\nIn the rest of this article I assume that your current practice is to deploy your files over (S)FTP, using an FTP client. You would like to move to a more robust method of deployment, but without blowing apart your workflow and spending all Christmas trying to put it back together again. Therefore I\u2019m selecting the most straightforward tools to get you from A to B.\n\nSource control\n\nPerhaps you already use some kind of source control for your sites. Today that is likely to be Git but you might also use Subversion or Mercurial. If you are not using any source control at all then I would suggest you choose Git, and that is what I will be working with in this article.\n\nWhen you work with Git, you always have a local repository. This is where your changes are committed. You also have the option to push those changes to a remote repository; for example, GitHub. You may well have come across GitHub as somewhere you can go to download open source code. However, you can also set up private repositories for sites whose code you don\u2019t want to make publicly accessible.\n\nA hosted Git repository gives you somewhere to push your commits to and deploy from, so it\u2019s a crucial part of our tool chain.\n\nA deployment service\n\nOnce you have your files pushed to a remote repository, you then need a way to deploy them to your staging environment and live server. This is the job of a deployment service.\n\nThis service will connect securely to your hosting, and either automatically (or on the click of a button) transfer files from your Git commit to the hosting server. If files need removing, the service should also do this too, so you can be absolutely sure that your various environments are the same.\n\nTools to choose from\n\nWhat follows are not exhaustive lists, but any of these should allow you to deploy your sites without FTP.\n\nHosted Git repositories\n\n\n\tGitHub\n\tBeanstalk\n\tBitbucket\n\n\nStandalone deployment tools\n\n\n\tDeploy\n\tdploy.io\n\tFTPloy\n\n\nI\u2019ve listed Beanstalk as a hosted Git repository, though it also includes a bundled deployment tool. Dploy.io is a standalone version of that tool just for deployment. In this tutorial I have chosen two separate services to show how everything fits together, and because you may already be using source control. If you are setting up all of this for the first time then using Beanstalk saves having two accounts \u2013 and I can personally recommend them.\n\nPutting it all together\n\nThe steps we are going to work through are:\n\n\n\tGetting your local site into a local Git repository\n\tPushing the files to a hosted repository\n\tConnecting a deployment tool to your web hosting\n\tSetting up a deployment\n\n\nGet your local site into a local Git repository\n\nDownload and install Git for your operating system.\n\nOpen up a Terminal window and tell Git your name using the following command (use the name you will set up on your hosted repository).\n\n> git config --global user.name \"YOUR NAME\"\n\n\nUse the next command to give Git your email address. This should be the address that you will use to sign up for your remote repository.\n\n> git config --global user.email \"YOUR EMAIL ADDRESS\"\n\n\nStaying in the command line, change to the directory where you keep your site files. If your files are in /Users/rachel/Sites/mynicewebite you would type:\n\n> cd /Users/rachel/Sites/mynicewebsite\n\n\nThe next command tells Git that we want to create a new Git repository here.\n\n> git init\n\n\nWe then add our files:\n\n> git add .\n\n\nThen commit the files:\n\n> git commit -m \u201cAdding initial files\u201d\n\n\nThe bit in quotes after -m is a message describing what you are doing with this commit. It\u2019s important to add something useful here to remind yourself later why you made the changes included in the commit.\n\nYour local files are now in a Git repository! However, everything should be just the same as before in terms of working on the files or viewing them in a local web server. The only difference is that you can add and commit changes to this local repository.\n\nWant to know more about Git? There are some excellent resources in a range of formats here.\n\nSetting up a hosted Git repository\n\nI\u2019m going to use Atlassian Bitbucket for my first example as they offer a free hosted and private repository.\n\nCreate an account on Bitbucket. Then create a new empty repository and give it a name that will identify the repository easily.\n\nClick Getting Started and under Command Line select \u201cI have an existing project\u201d. This will give you a set of instructions to run on the command line. The first instruction is just to change into your working directory as we did before. We then add a remote repository, and run two commands to push everything up to Bitbucket.\n\ncd /path/to/my/repo\ngit remote add origin https://myuser@bitbucket.org/myname/24ways-tutorial.git\ngit push -u origin --all \ngit push -u origin --tags \n\n\nWhen you run the push command you will be asked for the password that you set for Bitbucket. Having entered that, you should be able to view the files of your site on Bitbucket by selecting the navigation option Source in the sidebar.\n\nYou will also be able to see commits. When we initially committed our files locally we added the message \u201cAdding initial files\u201d. If you select Commits from the sidebar you\u2019ll see we have one commit, with the message we set locally. You can imagine how useful this becomes when you can look back and see why you made certain changes to a project that perhaps you haven\u2019t worked on for six months.\n\nBefore working on your site locally you should run:\n\n> git pull\n\n\nin your working directory to make sure you have all of the most up-to-date files. This is especially important if someone else might work on them, or you just use multiple machines.\n\nYou then make your changes and add any changed or modified files, for example:\n\n> git add index.php\n\n\nCommit the change locally:\n\n> git commit -m \u201cupdated the homepage\u201d\n\n\nThen push it to Bitbucket:\n\n> git push origin master\n\n\nIf you want to work on your files on a different computer you clone them using the following command:\n\n> git clone https://myuser@bitbucket.org/myname/24ways-tutorial.git\n\n\nYou then have a copy of your files that is already a Git repository with the Bitbucket repository set up as a remote, so you are all ready to start work.\n\nConnecting a deployment tool to your repository and web hosting\n\nThe next step is deploying files. I have chosen to use a deployment tool called Deploy as it has support for Bitbucket. It does have a monthly charge \u2013 but offers a free account for open source projects.\n\nSign up for your account then log in and create your first project. Select Create an empty project. Under Configure Repository Details choose Bitbucket and enter your username and password.\n\nIf Deploy can connect, it will show you your list of projects. Select the one you want.\n\nThe next screen is Add New Server and here you need to configure the server that you want to deploy to. You might set up more than one server per project. In an ideal world you would deploy to a staging server for your client preview changes and then deploy once everything is signed off. For now I\u2019ll assume you just want to set up your live site.\n\nGive the server a name; I usually use Production for the live web server. Then choose the protocol to connect with. Unless your host really does not support SFTP (which is pretty rare) I would choose that instead of FTP.\n\nYou now add the same details your host gave you to log in with your SFTP client, including the username and password. The Path on server should be where your files are on the server. When you log in with an SFTP client and you get put in the directory above public_html then you should just be able to add public_html here.\n\nOnce your server is configured you can deploy. Click Deploy now and choose the server you just set up. Then choose the last commit (which will probably be selected for you) and click Preview deployment. You will then get a preview of which files will change if you run the deployment: the files that will be added and any that will be removed. At the very top of that screen you should see the commit message you entered right back when you initially committed your files locally.\n\nIf all looks good, run the deployment.\n\nYou have taken the first steps to a more consistent and robust way of deploying your websites. It might seem like quite a few steps at first, but you will very soon come to realise how much easier deploying a live site is through this process.\n\nYour new procedure step by step\n\n\n\tEdit your files locally as before, testing them through a web server on your own computer.\n\tCommit your changes to your local Git repository.\n\tPush changes to the remote repository.\n\tLog into the deployment service.\n\tHit the Deploy now button.\n\tPreview the changes.\n\tRun the deployment and then check your live site.\n\n\nTaking it further\n\nI have tried to keep things simple in this article because so often, once you start to improve processes, it is easy to get bogged down in all the possible complexities. If you move from deploying with an FTP client to working in the way I have outlined above, you\u2019ve taken a great step forward in creating more robust processes. You can continue to improve your procedures from this point.\n\nStaging servers for client preview\n\nWhen we added our server we could have added an additional server to use as a staging server for clients to preview their site on. This is a great use of a cheap VPS server, for example. You can set each client up with a subdomain \u2013 clientname.yourcompany.com \u2013 and this becomes the place where they can view changes before you deploy them.\n\nIn that case you might deploy to the staging server, let the client check it out and then go back and deploy the same commit to the live server.\n\nUsing Git branches\n\nAs you become more familiar with using Git, and especially if you start working with other people, you might need to start developing using branches. You can then have a staging branch that deploys to staging and a production branch that is always a snapshot of what has been pushed to production. This guide from Beanstalk explains how this works.\n\nAutomatic deployment to staging\n\nI wouldn\u2019t suggest doing automatic deployment to the live site. It\u2019s worth having someone on hand hitting the button and checking that everything worked nicely. If you have configured a staging server, however, you can set it up to deploy the changes each time a commit is pushed to it.\n\nIf you use Bitbucket and Deploy you would create a deployment hook on Bitbucket to post to a URL on Deploy when a push happens to deploy the code. This can save you a few steps when you are just testing out changes. Even if you have made lots of changes to the staging deployment, the commit that you push live will include them all, so you can do that manually once you are happy with how things look in staging.\n\nFurther Reading\n\n\n\tThe tutorials from Git Client Tower, already mentioned in this article, are a great place to start if you are new to Git.\n\tA presentation from Liam Dempsey showing how to use the GitHub App to connect to Bitbucket\n\tTry Git from Code School\n\tThe Git Workbook a self study guide to Git from Lorna Mitchell\n\n\nGet set up for the new year\n\nI love to start the New Year with a clean slate and improved processes. If you are still wrangling files with FTP then this is one thing you could tick off your list to save you time and energy in 2015. Post to the comments if you have suggestions of tools or ideas for ways to enhance this type of set-up for those who have already taken the first steps.", "year": "2014", "author": "Rachel Andrew", "author_slug": "rachelandrew", "published": "2014-12-04T00:00:00+00:00", "url": "https://24ways.org/2014/developing-robust-deployment-procedures/", "topic": "process"}