{"rowid": 8, "title": "Coding Towards Accessibility", "contents": "\u201cCan we make it AAA-compliant?\u201d \u2013 does this question strike fear into your heart? Maybe for no other reason than because you will soon have to wade through the impenetrable WCAG documentation once again, to find out exactly what AAA-compliant means?\n\nI\u2019m not here to talk about that.\n\nThe Web Content Accessibility Guidelines are a comprehensive and peer-reviewed resource which we\u2019re lucky to have at our fingertips. But they are also a pig to read, and they may have contributed to the sense of mystery and dread with which some developers associate the word accessibility.\n\nThis Christmas, I want to share with you some thoughts and some practical tips for building accessible interfaces which you can start using today, without having to do a ton of reading or changing your tools and workflow.\n\nBut first, let\u2019s clear up a couple of misconceptions.\n\nDreary, flat experiences\n\nI recently built a front-end framework for the Post Office. This was a great gig for a developer, but when I found out about my client\u2019s stringent accessibility requirements I was concerned that I\u2019d have to scale back what was quite a complex set of visual designs.\n\nSites like Jakob Neilsen\u2019s old workhorse useit.com and even the pioneering GOV.UK may have to shoulder some of the blame for this. They put a premium on usability and accessibility over visual flourish. (Although, in fairness to Mr Neilsen, his new site nngroup.com is really quite a snazzy affair, comparatively.)\n\nOf course, there are other reasons for these sites\u2019 aesthetics \u2014 and it\u2019s not because of the limitations of the form. You can make an accessible site look as glossy or as plain as you want it to look. It\u2019s always our own ingenuity and attention to detail that are going to be the limiting factors.\n\nSynecdoche\n\nWe must always guard against the tendency to assume that catering to screen readers means we have the whole accessibility ballgame covered. \n\nThere\u2019s so much more to accessibility than assistive technology, as you know. And within the field of assistive technology there are plenty of other devices for us to consider.\n\nPlanning to accommodate all these users and devices can be daunting. When I first started working in this field I thought that the breadth of technology was prohibitive. I didn\u2019t even know what a screen reader looked like. (I assumed they were big and heavy, perhaps like an old typewriter, and certainly they would be expensive and difficult to fathom.) This is nonsense, of course. Screen reader emulators are readily available as browser extensions and can be activated in seconds. Chromevox and Fangs are both excellent and you should download one or the other right now.\n\nBut the really good news is that you can emulate many other types of assistive technology without downloading a byte. And this is where we move from misconceptions into some (hopefully) useful advice.\n\nThe mouse trap\n\nThe simplest and most effective way to improve your abilities as a developer of accessible interfaces is to unplug your mouse.\n\nKeyboard operation has its own WCAG chapter, because most users of assistive technology are navigating the web using only their keyboards. You can go some way towards putting yourself into their shoes so easily \u2014 just by ditching a peripheral.\n\nLearning this was a lightbulb moment for me. When I build interfaces I am constantly flicking between code and the browser, testing or viewing the changes I have made. Now, instead of checking a new element once, I check it twice: once with my mouse and then again without.\n\nDon\u2019t just :hover\n\nThe reality is that when you first start doing this you can find your site becomes unusable straightaway. It\u2019s easy to lose track of which element is in focus as you hit the tab key repeatedly.\n\nOne of the easiest changes you can make to your coding practice is to add :focus and :active pseudo-classes to every hover state that you write. I\u2019m still amazed at how many sites fail to provide a decent focus state for links (and despite previous 24 ways authors in 2007 and 2009 writing on this same issue!).\n\nYou may find that in some cases it makes sense to have something other than, or in addition to, the hover state on focus, but start with the hover state that your designer has taken the time to provide you with. It\u2019s a tiny change and there is no downside. So instead of this:\n\n.my-cool-link:hover {\n\tbackground-color: MistyRose ;\t\n}\n\n\u2026try writing this:\n\n.my-cool-link:hover,\n.my-cool-link:focus,\n.my-cool-link:active {\n\tbackground-color: MistyRose ;\t\n}\n\nI\u2019ve toyed with the idea of making a Sass mixin to take care of this for me, but I haven\u2019t yet. I worry that people reading my code won\u2019t see that I\u2019m explicitly defining my focus and active states so I take the hit and write my hover rules out longhand.\n\nJavaScript can play, too\n\nThis was another revelation for me. Keyboard-only navigation doesn\u2019t necessitate a JavaScript-free experience, and up-to-date screen readers can execute JavaScript. So we\u2019re able to create complex JavaScript-driven interfaces which all users can interact with.\n\nSome of the hard work has already been done for us. First, there are already conventions around keyboard-driven interfaces. Think about the last time you viewed a photo album on Facebook. You can use the arrow keys to switch between photos, and the escape key closes whichever lightbox-y UI thing Facebook is showing its photos in this week. Arrow keys (up/down as well as left/right) for progression through content; Escape to back out of something; Enter or space bar to indicate a positive intention \u2014 these are established keyboard conventions which we can apply to our interfaces to improve their accessiblity. \n\nOf course, by doing so we are improving our interfaces in general, giving all users the option to switch between keyboard and mouse actions as and when it suits them.\n\nSecond, this guy wants to help you out. Hans Hillen is a developer who has done a great deal of work around accessibility and JavaScript-powered interfaces. Along with The Paciello Group he has created a version of the jQuery UI library which has been fully optimised for keyboard navigation and screen reader use. It\u2019s a fantastic reference which I revisit all the time \n\nI\u2019m not a huge fan of the jQuery UI library. It\u2019s a pain to style and the code is a bit bloated. So I\u2019ve not used this demo as a code resource to copy wholesale. I use it by playing with the various components and seeing how they react to keyboard controls. Each component is also fully marked up with the relevant ARIA roles to improve screen reader announcement where possible (more on this below).\n\nCoding for accessibility promotes good habits\n\nThis is a another observation around accessibility and JavaScript. I noticed an improvement in the structure and abstraction of my code when I started adding keyboard controls to my interface elements. \n\nYour code has to become more modular and event-driven, because any number of events could trigger the same interaction. A mouse-click, the Enter key and the space bar could all conceivably trigger the same open function on a collapsed accordion element. (And you want to keep things DRY, don\u2019t you?) \n\nIf you aren\u2019t already in the habit of separating out your interface functionality into discrete functions, you will be soon.\n\nvar doSomethingCool = function(){\n\t// Do something cool here.\n}\n\n// Bind function to a button click - pretty vanilla\n$('.myCoolButton').on('click', function(){\n\tdoSomethingCool();\n\treturn false;\n});\n\n// Bind the same function to a range of keypresses\n$(document).keyup(function(e){\n\tswitch(e.keyCode) {\n\t\tcase 13: // enter\n\t\tcase 32: // spacebar\n\t\t\tdoSomethingCool();\n\t\t\tbreak;\n\t\tcase 27: // escape\n\t\t\tdoSomethingElse();\n\t\t\tbreak;\n\t}\n});\n\nTo be honest, if you\u2019re doing complex UI stuff with JavaScript these days, or if you\u2019ve been building any responsive interfaces which rely on JavaScript, then you are most likely working with an application framework such as Backbone, Angular or Ember, so an abstraced and event-driven application structure will be familar to you. It should be super easy for you to start helping out your keyboard-only users if you aren\u2019t already \u2014 just add a few more event bindings into your UI layer!\n\nManipulating the tab order\n\nSo, you\u2019ve adjusted your mindset and now you test every change to your codebase using a keyboard as well as a mouse. You\u2019ve applied all your hover states to :focus and :active so you can see where you\u2019re tabbing on the page, and your interactive components react seamlessly to a mixture of mouse and keyboard commands. Feels good, right?\n\nThere\u2019s another level of optimisation to consider: manipulating the tab order. Certain DOM elements are naturally part of the tab order, and others are excluded. Links and input elements are the main elements included in the tab order, and static elements like paragraphs and headings are excluded. What if you want to make a static element \u2018tabbable\u2019? \n\nA good example would be in an expandable accordion component. Each section of the accordion should be separated by a heading, and there\u2019s no reason to make that heading into a link simply because it\u2019s interactive.\n\n\n\nAdding the heading elements to the tab order is trivial. We just set their tabindex attribute to zero. You could do this on the server or the client. I prefer to do it with JavaScript as part of the accordion setup and initialisation process.\n\n$('.accordion-widget h3').attr('tabindex', '0');\n\nYou can apply this trick in reverse and take elements out of the tab order by setting their tabindex attribute to \u22121, or change the tab order completely by using other integers. This should be done with great care, if at all. You have to be sure that the markup you remove from the tab order comes out because it genuinely improves the keyboard interaction experience. This is hard to validate without user testing. The danger is that developers will try to sweep complicated parts of the UI under the carpet by taking them out of the tab order. This would be considered a dark pattern \u2014 at least on my team!\n\nA farewell ARIA\n\nThis is where things can get complex, and I\u2019m no expert on the ARIA specification: I feel like I\u2019ve only dipped my toe into this aspect of coding for accessibility. But, as with WCAG, I\u2019d like to demystify things a little bit to encourage you to look into this area further yourself.\n\nARIA roles are of most benefit to screen reader users, because they modify and augment screen reader announcements. \n\nLet\u2019s take our dinosaur accordion from the previous section. The markup is semantic, so a screen reader that can\u2019t handle JavaScript will announce all the content within the accordion, no problem.\n\nBut modern screen readers can deal with JavaScript, and this means that all the lovely dino information beneath each heading has probably been hidden on document.ready, when the accordion initialised. It might have been hidden using display:none, which prevents a screen reader from announcing content. If that\u2019s as far as you have gone, then you\u2019ve committed an accessibility sin by hiding content from screen readers. Your user will hear a set of headings being announced, with no content in between. It would sound something like this if you were using Chromevox:\n\n> Tyrannosaurus. Heading Three.\n> Utahraptor. Heading Three.\n> Dromiceiomimus. Heading Three.\n\nWe can add some ARIA magic to the markup to improve this, using the tablist role. Start by adding a role of tablist to the widget, and roles of tab and tabpanel to the headings and paragraphs respectively. Set boolean values for aria-selected, aria-hidden and aria-expanded. The markup could end up looking something like this.\n\n\n\nNow, if a screen reader user encounters this markup they will hear the following:\n\n> Tyrannosaurus. Tab not selected; one of three.\n> Utahraptor. Tab not selected; two of three.\n> Dromiceiomimus. Tab not selected; three of three.\n\nYou could add arrow key events to help the user browse up and down the tab list items until they find one they like. \n\nYour accordion open() function should update the ARIA boolean values as well as adding whatever classes and animations you have built in as standard. Your users know that unselected tabs are meant to be interacted with, so if a user triggers the open function (say, by hitting Enter or the space bar on the second item) they will hear this:\n\n> Utahraptor. Selected; two of three.\n\nThe paragraph element for the expanded item will not be hidden by your CSS, which means it will be announced as normal by the screen reader.\n\nThis kind of thing makes so much more sense when you have a working example to play with. Again, I refer you to the fantastic resource that Hans Hillen has put together: this is his take on an accessible accordion, on which much of my example is based.\n\nConclusion\n\nGetting complex interfaces right for all of your users can be difficult \u2014 there\u2019s no point pretending otherwise. And there\u2019s no substitute for user testing with real users who navigate the web using assistive technology every day. This kind of testing can be time-consuming to recruit for and to conduct. On top of this, we now have accessibility on mobile devices to contend with. That\u2019s a huge area in itself, and it\u2019s one which I have not yet had a chance to research properly.\n\nSo, there\u2019s lots to learn, and there\u2019s lots to do to get it right. But don\u2019t be disheartened. If you have read this far then I\u2019ll leave you with one final piece of advice: don\u2019t wait.\n\nDon\u2019t wait until you\u2019re building a site which mandates AAA-compliance to try this stuff out. Don\u2019t wait for a client with the will or the budget to conduct the full spectrum of user testing to come along. Unplug your mouse, and start playing with your interfaces in a new way. You\u2019ll be surprised at the things that you learn and the issues you uncover. \n\nAnd the next time an true accessibility project comes along, you will be way ahead of the game.", "year": "2013", "author": "Charlie Perrins", "author_slug": "charlieperrins", "published": "2013-12-03T00:00:00+00:00", "url": "https://24ways.org/2013/coding-towards-accessibility/", "topic": "code"}
{"rowid": 45, "title": "Is Agile Harder for Agencies?", "contents": "I once sat in a pitch meeting and watched a new business exec tell a potential client that his agency followed an agile workflow process at all times. The potential client nodded wisely, and they both agreed that agile was indeed the way to go.\n\nThe meeting progressed and they signed off on a contract for a massive project, to be delivered in a standard waterfall fashion, with all manner of phases and key deliverables.\n\nOf course both of them left the meeting perfectly happy, because neither of them knew nor cared what an agile workflow process might be.\n\nThat was about five years ago. As 2015 heaves into view I think it\u2019s fair to say that attitudes have changed. Perhaps the same number of people claim to do Agile\u2122 now as in 2010, but I think more of them are telling the truth.\n\nAs a developer in an agency that works primarily with larger organisations, this year I have started to see a shift from agencies pushing agile methodologies with their clients, to clients requesting and even demanding agile practices from their agencies. Only a couple of years ago this would have been unusual behaviour.\n\nSo what\u2019s the problem?\n\nWe should be happy then, no? Those of us in agencies will get to spend more time delivering great products, and less time arguing over out-of-date functional specs or battling through an adversarial change management procedure because somebody had a good idea during development rather than planning. We get to be a little bit more like our brothers and sisters in vaunted teams like the Government Digital Service, which is using agile approaches to great effect on projects that have a real benefit to their users.\n\nAlmost. Unfortunately, it seems to be the case that adhering to an agile framework such as scrum is more difficult within an agency/client structure than it is for an in-house development team.\n\nThis is no surprise. The Agile Manifesto was written in 2001 by a group of software developers for their own use. Many of the underlying principles of a framework like Scrum assume the existence of an in-house team, working on a highly technical project, and working for the business that employs them. The agency/client model must to some extent be retrofitted into agile frameworks. It can be done though, and there are plenty of agencies out there doing it well.\n\nThis article isn\u2019t meant to be another introduction to agile techniques \u2013 there are too many of those online already. This article is for people just dipping their toes into this way of working. I\u2019ve laid out a few of the key reasons why adopting a more fully agile approach seems difficult, at least initially, for those of us working in agencies.\n\n1. Agile asks more of your clients\n\nWhen a team adopts Scrum everyone has to get used to a number of unfamiliar roles and rituals. Few team members have a steeper learning curve than the person designated as the product owner.\n\nThe product owner carries a lot of weight on their shoulders. They have to uphold the overall vision for the project. They are also meant to be the primary author of the project\u2019s user stories (short atomic descriptions of project features which are testable and relate to a real business need). They should own this list of stories (called a backlog) and should be able to prioritise the order in which the stories are developed, to ensure that the project is delivering real value to the business early and often.\n\nWhen a burst of work is completed (bursts of work in Scrum are called sprints), the product owner leads a review or show-and-tell session with the wider project stakeholders. The product owner needs to understand the work that has been completed, and must champion it to the business. Finally, and most importantly, the product owner is responsible for managing the feedback and requests from stakeholders in such a way that they don\u2019t derail the project team\u2019s agreed workload for any given sprint, without upsetting or offending any of the stakeholders \u2013 some of whom may outrank the product owner.\n\nIf you follow that spec, this is a job for a superhuman in any organisational context. And within the agency/client structure this superhuman needs to be client-side for the process to be at its most effective.\n\nSo your client, who in the past might have briefed a project to an agency team and then had the work presented back to them every few weeks, is now asked to be involved with the team on a daily basis; to fight on behalf of the team when new or difficult requests come in from senior figures within their organisation; and to present the agency\u2019s work to their own colleagues after each sprint. It\u2019s a big change if all that gets dropped into someone\u2019s lap without warning.\n\nThere are several ways agencies can mitigate this issue. The ScrumAlliance suggests some alternative ways to structure the product owner role. The approach I have taken in the past is simply to start slow, and gradually move more of the product owner role over to the client side as and when they feel comfortable with it. If you\u2019re working together long-term on a project, and you both see tangible improvements in the quality of the work after adopting an agile process, then your client is more likely to be open to further changes as the partnership progresses.\n\n2. My client wants fixed costs, fixed deadlines and a fixed scope\n\nI know. Mine too. Of course they do \u2013 it is the way that agencies and clients have agreed to work in digital and other creative service industries for a very long time. On both sides of the fence we\u2019re used to thinking about projects in this way.\n\nOf the three, fixing scope is the one that agile purists would rail hardest against. The more time we spend working on digital projects, the less sense it makes. James Archer, CEO of UI/UX design agency Forty puts it like this:\n\n\n\tFor me, the Agile approach is really about acknowledging that disturbing truth that every project manager knows, but has trouble admitting. The truth that the project plan is wrong. Scope creep. Change orders. Shifting priorities. New directions. We act shocked and appalled when those things happen during our carefully planned project, even though they happen on every project ever.\n\n\nSuccessful relationships require trust and honesty, and we shouldn\u2019t be afraid of discussing this aspect of project management. If you do move away from a fixed scope of work, then the other two items (costs and timings) can be fixed \u2013 more or less. If you can get your clients to buy into this from a standing start then you are doing well. In fact you probably deserve a promotion. For most of us this is a continual discussion.\n\nAnyway, as soon as you\u2019ve made headway on the argument that it makes little or no sense to try and fix the scope of a digital project, you usually run into a related concern, which we\u2019ll look at next.\n\n3. Fear of uncontrolled costs\n\nWe all know that a dog is for life, not just for Christmas. At this time of year perhaps we should reiterate to everyone that digital products and services also need support and love once we have taken the decision to bring them into the world.\n\nMore organisations are realising that their investment in digital platforms should be viewed as an operational expenditure rather than a capital expenditure. But from time to time we will find ourselves working on projects for people who have a finite amount of money to invest in a product at a given point in time. When agencies start talking about these projects as rolling investments those responsible can understandably worry about their costs running out of control.\n\nThere\u2019s another factor at play here. Agile, on the whole, prefers to derive a cost for services from the hours a team spends working on a project. In other industries this is referred to as charging for time and materials, and there seems to be an ingrained distrust in this approach among people in general. See, for example, the Citizens Advice Bureau\u2019s \u201cTop tips for employing a builder\u201d:\n\n\n\t\u201cBear in mind that if you pay a daily rate, this makes it easier for a builder to string the work out and get more money so agree what you will do if the job takes longer than expected.\u201d\n\n\nIt\u2019s hard not to feel stung if you are in the builder\u2019s shoes here, as we are when we\u2019re talking about our role as an agency. But if you\u2019ve ever haggled with a builder over time and materials, and also moaned about your clients misunderstanding agile methods, take a moment to reflect on the similarities from your client\u2019s point of view.\n\nAgain, there are some things we can do to mitigate this issue. Some agencies put in place a service level agreement around their team\u2019s velocity (an agile-related term related to how much work a team delivers in any given sprint) and this can help.\n\nAs the industry moves further towards a long-term approach to investment in digital I hope this fear will subside. But that shift in approach leads to the final concern I want to address.\n\n4. Agency structures need shaking up\n\nIf you work for a company that has spent many years developing a business model around the waterfall process, you may have to break through many layers of entrenched thinking in order to establish new practices and effect organisational change.\n\nThere are consultancies that exist specifically to help agencies through their own agile transformation. One of these companies, AgencyAgile, provides a helpful list of common pitfalls. They emphasise the need to look at your whole agency\u2019s structure, rather than simply encouraging project teams to adopt new workflows.\n\n\n\tEven awesomely run Agile projects can have a limited impact on the overall organization.\n\n\nIf you\u2019re serious about changing the way your company approaches projects then try talking to people who sit outside the usual project delivery team. Speak to the finance department if you have one, and try to convince your senior management team if they\u2019re not already on board. And definitely speak to your new business people, who go out there and win the projects you get to work on.\n\nIt\u2019s these people who need to understand the potential business benefits of working in a new way, and also which of their existing habits and behaviours they might need to change to accommodate a new approach.\n\nOtherwise you\u2019ll find yourself with a team of designers, developers and project managers who are ready and waiting to deliver work in an iterative and collaborative way, but by the time they get hold of the project a cost has already been agreed, a deadline has been imposed, and a functional requirements document has been painstakingly put together. Nobody wins in this situation.\n\nConclusion\n\nSo where should we go from here? I certainly don\u2019t have hard and fast answers \u2013 I\u2019m not sure that they exist in a one-size-fits-all approach for agencies.\n\nThere are plenty of smart people thinking about this problem. It\u2019s a hot topic right now. Earlier in the year a London-based meetup was established called Agile for Agencies. If you\u2019re in the capital and want to discuss these issues with your peers it\u2019s a great opportunity to do so.\n\nI\u2019ve mentioned James Archer and Forty already. Both James and Paul Boag have written in the last twelve months on this subject. They both come out on the side of the argument that suggests you adopt agile principles, but don\u2019t have to worry about the rituals if they don\u2019t fit in with your practices.\n\nPersonally, I think the rituals and the discipline mandated by an agile framework like Scrum can provide a great deal of value to your team, even it if is hard to implement within an agency culture that has traditionally structured its work and its services in another way.\n\nIn whatever way you figure out the details, when your teams collaborate with your clients rather than work for them at arm\u2019s length, and when everyone prioritises frequent delivery, reflection and iteration over exhaustive scoping and planning, I believe you\u2019ll see a tangible difference in the quality of the work that you create.", "year": "2014", "author": "Charlie Perrins", "author_slug": "charlieperrins", "published": "2014-12-12T00:00:00+00:00", "url": "https://24ways.org/2014/is-agile-harder-for-agencies/", "topic": "process"}