{"rowid": 5, "title": "Managing a Mind", "contents": "On 21 May 2013, I woke in a hospital bed feeling exhausted, disorientated and ashamed. The day before, I had tried to kill myself.\n\nIt\u2019s very hard to write about this and share it. It feels like I\u2019m opening up the deepest recesses of my soul and laying everything bare, but I think it\u2019s important we share this as a community. Since starting tentatively to write about my experience, I\u2019ve had many conversations about this: sharing with others; others sharing with me. I\u2019ve been surprised to discover how many people are suffering similarly, thinking that they\u2019re alone. They\u2019re not.\n\nDue to an insane schedule of teaching, writing, speaking, designing and just generally trying to keep up, I reached a point where my buffers completely overflowed. I was working so hard on so many things that I was struggling to maintain control. I was living life on fast-forward and my grasp on everything was slowly slipping.\n\nOn that day, I reached a low point \u2013 the lowest point of my life \u2013 and in that moment I could see only one way out. I surrendered. I can\u2019t really describe that moment. I\u2019m still grappling with it. All I know is that I couldn\u2019t take it any more and I gave up.\n\nI very nearly died.\n\nI\u2019m very fortunate to have survived. I was admitted to hospital, taken there unconscious in an ambulance. On waking, I felt overwhelmed with shame and overcome with remorse, but I was resolved to grasp the situation and address it. The experience has forced me to confront a great deal of issues in my life; it has also encouraged me to seek a deeper understanding of my situation and, in particular, the mechanics of the mind.\n\nThe relentless pace of change\n\nWe work in a fast-paced industry: few others, if any, confront the daily challenges we face. The landscape we work within is characterised by constant flux. It\u2019s changing and evolving at a rate we have never experienced before. Few industries reinvent themselves yearly, monthly, weekly\u2026 Ours is one of these industries. Technology accelerates at an alarming rate and keeping abreast of this change is challenging, to say the least.\n\nAs designers it can be difficult to maintain a knowledge bank that is relevant and fit for purpose. We\u2019re on a constant rollercoaster of endless learning, trying to maintain the pace as, daily, new ideas and innovations emerge \u2014 in some cases fundamentally changing our medium.\n\nUnder the pressure of client work or product design and development, it can be difficult to find the time to focus on learning the new skills we need to remain relevant and functionally competent. The result, all too often, is that the edges of our days have eroded. We no longer work nine to five; instead we work eight to six, and after the working day is over we regroup to spend our evenings learning. It\u2019s an unsustainable situation.\n\nFrom the workshop to the web\n\nAdded to this pressure to keep up, our work is now undertaken under a global gaze, conducted under an ever-present spotlight. Tools like Dribbble, Twitter and others, while incredibly powerful, have an unfortunate side effect, that of unfolding your ideas in public. This shift, from workshop to web, brings with it additional pressure.\n\nIn the past, the early stages of creativity took place within the relative safety of the workshop, an environment where one could take risks and gather feedback from a trusted few. We had space to make and space to break. No more. Our industry\u2019s focus (and society\u2019s focus) on sharing, leads us now to play out our decisions in public. This shift has changed us culturally, slowly but surely easing every aspect of our process \u2013 and lives \u2013 from private to public. This is at once liberating and debilitating.\n\nIf you\u2019re not careful, an addiction to followers, likes, retweets, page views and other forms of measurement can overwhelm you. When you release your work into the wild and all it\u2019s greeted with is silence, it can cripple you.\n\nReflecting on this, in an insightful article titled Derailed, Rogie King asks, \u201cCan social popularity take us off the course of growth and where we were intended to go?\u201d He makes a powerful point, that perhaps we might focus on what really matters, setting aside statistics. He concludes that to grow as practitioners we might be best served by seeking out critique through other avenues, away from the social spotlight.\n\nOn status anxiety and impostor syndrome\n\nFollowing my experience I embarked on a period of self-reflection. I wanted to discover what had driven me to take the course of action I had. I wanted to ensure it never happened again. I wanted to understand how the mind works and, in so doing, learn a little more about myself.\n\nI\u2019ve only begun this journey, but two things I discovered resonated with me: the twin pressures of status anxiety and impostor syndrome.\n\nIn his excellent book Status Anxiety, the philosopher Alain de Botton explores a growing concern with status anxiety, a worry about how others perceive us and how this shapes our relationship with the world. He states:\n\n\n\tWe all worry about what others think of us. We all long to succeed and fear failure. We all suffer \u2013 to a greater or lesser degree, usually privately and with embarrassment \u2013 from status anxiety. [\u2026] This is an almost universal anxiety that rarely gets mentioned directly: an anxiety about what others think of us; about whether we\u2019re judged a success or a failure, a winner or a loser.\n\n\nWe see these pressures played out and amplified in the social sphere we all inhabit. We are social animals and we cannot help but react to the landscape we live and work within. Even if your work receives the public praise you so secretly desire, you find yourself questioning this praise.\n\nA psychological phenomenon in which sufferers are unable to internalise their accomplishments, impostor syndrome is far more widespread than you\u2019d imagine. The author Leigh Buchanan describes it as \u201cA fear that one is not as smart or capable as others think.\u201d As she puts it, \u201cPeople who feel like frauds chalk up their accomplishments to external factors such as luck and timing, or worry they are coasting on charm and personality rather than on talent.\u201d\n\nAt the bottom, this was all I could see. I felt overwhelmed by others\u2019 perception of me. Was I a success or a failure? Would I be discovered as the fraud I\u2019d convinced myself that I was? These twin pressures \u2013 that I was unconscious of at the time \u2013 had lead me to a place of crippling self-doubt, questioning my very existence.\n\nThe act of discovery, of investigating how the mind functions, led me to a deeper understanding of myself. Developing an awareness of psychology and learning about conditions like status anxiety and impostor syndrome helped me to understand and recognise how my mind worked, enabling me to manage it more effectively.\n\n\n\nMake it count\n\nReflecting upon my experience, I began to regroup, to focus on what really mattered. I\u2019d taken on too much \u2014 as I believe many of us do. I was guilty of wanting to do all the things. I started to introduce pauses. Before blindly saying yes to everything, I forced myself to pause and ask: \u201cIs this important?\u201d\n\nOur community offers us huge benefits, but an always-on culture in which we\u2019re bombarded daily by opportunity places temptation in our paths. It\u2019s easy to get sucked in to a vortex of wanting to be a part of everything. It\u2019s important, however, to focus. As Simon Collison puts it:\n\n\n\tI cull and surrender topics. Then I focus on my strengths, mastering my core skills.\n\n\nWe only have so much time and we can only do so much. It\u2019s impossible, indeed futile, to try to do everything. Sometimes we need to step back a little and just enjoy life, enjoy others\u2019 achievements, without feeling the need to be actively involved ourselves.\n\nAs Mahatma Ghandi put it:\n\nA \u2018no\u2019 uttered from deepest conviction is better and greater than a \u2018yes\u2019 merely uttered to please, or what is worse, to avoid trouble.\nYoung India, volume 9, 1927\n\n\nWe need to learn to say no a little more often. We need to focus on the work that matters. This, coupled with an understanding of the mind and how it works, can help us achieve a happier balance between work and life.\n\nDon\u2019t waste your time. You only have one life. Make it count.", "year": "2013", "author": "Christopher Murphy", "author_slug": "christophermurphy", "published": "2013-12-21T00:00:00+00:00", "url": "https://24ways.org/2013/managing-a-mind/", "topic": "process"}
{"rowid": 259, "title": "Designing Your Future", "contents": "I\u2019ve had the pleasure of working for a variety of clients \u2013 both large and small \u2013 over the last 25 years. In addition to my work as a design consultant, I\u2019ve worked as an educator, leading the Interaction Design team at Belfast School of Art, for the last 15 years.\nIn July, 2018 \u2013 frustrated with formal education, not least the ever-present hand of \u2018austerity\u2019 that has ravaged universities in the UK for almost a decade \u2013 I formally reduced my teaching commitment, moving from a full-time role to a half-time role.\nMaking the move from a (healthy!) monthly salary towards a position as a freelance consultant is not without its challenges: one month your salary\u2019s arriving in your bank account (and promptly disappearing to pay all of your bills); the next month, that salary\u2019s been drastically reduced. That can be a shock to the system.\nIn this article, I\u2019ll explore the challenges encountered when taking a life-changing leap of faith. To help you confront \u2018the fear\u2019 \u2013 the nervousness, the sleepless nights and the ever-present worry about paying the bills \u2013 I\u2019ll provide a set of tools that will enable you to take a leap of faith and pursue what deep down drives you.\nIn short: I\u2019ll bare my soul and share everything I\u2019m currently working on to \u2013 once and for all \u2013 make a final bid for freedom.\nThis isn\u2019t easy. I\u2019m sharing my innermost hopes and aspirations, and I might open myself up to ridicule, but I believe that by doing so, I might help others, by providing them with tools to help them make their own leap of faith.\nThe power of visualisation\nAs designers we have skills that we use day in, day out to imagine future possibilities, which we then give form. In our day-to-day work, we use those abilities to design products and services, but I also believe we can use those skills to design something every bit as important: ourselves.\nIn this article I\u2019ll explore three tools that you can use to design your future:\n\nProduct DNA\nArtefacts From the Future\nTomorrow Clients\n\nEach of these tools is designed to help you visualise your future. By giving that future form, and providing a concrete goal to aim for, you put the pieces in place to make that future a reality.\nBrian Eno \u2013 the noted musician, producer and thinker \u2013 states, \u201cHumans are capable of a unique trick: creating realities by first imagining them, by experiencing them in their minds.\u201d Eno helpfully provides a powerful example:\n\nWhen Martin Luther King said, \u201cI have a dream,\u201d he was inviting others to dream that dream with him. Once a dream becomes shared in that way, current reality gets measured against it and then modified towards it.\nThe dream becomes an invisible force which pulls us  forward. By this process it starts to come true. The act of imagining something makes it real.\n\nWhen you imagine your future \u2013 designing an alternate, imagined reality in your mind \u2013 you begin the process of making that future real.\nProduct DNA\nThe first tool, which I use regularly \u2013 for myself and for client work \u2013 is a tool called Product DNA. The intention of this tool is to identify beacons from which you can learn, helping you to visualise your future.\nWe all have heroes \u2013 individuals or organisations \u2013 that we look up to. Ask yourself, \u201cWho are your heroes?\u201d If you had to pick three, who would they be and what could you learn from them? (You probably have more than three, but distilling down to three is an exercise in itself.)\nEarlier this year, when I was putting the pieces in place for a change in career direction, I started with my heroes. I chose three individuals that inspired me:\n\nAlan Moore: the author of \u2018Do Design: Why Beauty is Key to Everything\u2019;\nMark Shayler: the founder of Ape, a strategic consultancy; and\nSeth Godin: a writer and educator I\u2019ve admired and followed for many years.\n\nLooking at each of these individuals, I \u2018borrowed\u2019 a little DNA from each of them. That DNA helped me to paint a picture of the kind of work I wanted to do and the direction I wanted to travel.\n\nMoore\u2019s book - \u2018Do Design\u2019 \u2013 had a powerful influence on me, but the primary inspiration I drew from him was the sense of gravitas he conveyed in his work. Moore\u2019s mission is an important one and he conveys that with an appropriate weight of expression.\nShayler\u2019s work appealed to me for its focus on equipping big businesses with a startup mindset. As he puts it: \u201cI believe that you can do the things that you do better.\u201d That sense \u2013 of helping others to be their best selves \u2013 appealed to me.\nFinally, the words Godin uses to describe himself \u2013 \u201cAn Author, Entrepreneur and Most of All, a Teacher\u201d \u2013 resonated with me. The way he positions himself, as, \u201cmost of all, a teacher,\u201d gave me the belief I needed that I could work as an educator, but beyond the ivory tower of academia.\nI\u2019ve been exploring each of these individuals in depth, learning from them and applying what I learn to my practice. They don\u2019t all know it, but they are all \u2018mentors from afar\u2019.\nIn a moment of serendipity \u2013 and largely, I believe, because I\u2019d used this tool to explore his work \u2013 I was recently invited by Alan Moore to help him develop a leadership programme built around his book.\nThe key lesson here is that not only has this exercise helped me to design my future and give it tangible form, it\u2019s also led to a fantastic opportunity to work with Alan Moore, a thinker who I respect greatly.\nArtefacts From the Future\nThe second tool, which I also use regularly, is a tool called \u2018Artefacts From the Future\u2019. These artefacts \u2013 especially when designed as \u2018finished\u2019 pieces \u2013 are useful for creating provocations to help you see the future more clearly.\n\u2018Artefacts From the Future\u2019 can take many forms: they might be imagined magazine articles, news items, or other manifestations of success. By imagining these end points and giving them form, you clarify your goals, establishing something concrete to aim for.\nEarlier this year I revisited this tool to create a provocation for myself. I\u2019d just finished Alla Kholmatova\u2019s excellent book on \u2018Design Systems\u2019, which I would recommend highly. The book wasn\u2019t just filled with valuable insights, it was also beautifully designed.\nOnce I\u2019d finished reading Kholmatova\u2019s book, I started thinking: \u201cPerhaps it\u2019s time for me to write a new book?\u201d Using the magic of \u2018Inspect Element\u2019, I created a fictitious page for a new book I wanted to write: \u2018Designing Delightful Experiences\u2019.\nI wrote a description for the book, considering how I\u2019d pitch it.\n\nThis imagined page was just what I needed to paint a picture in my mind of a possible new book. I contacted the team at Smashing Magazine and pitched the idea to them. I\u2019m happy to say that I\u2019m now working on that book, which is due to be published in 2019.\nWithout this fictional promotional page from the future, the book would have remained as an idea \u2013 loosely defined \u2013 rolling around my mind. By spending some time, turning that idea into something \u2018real\u2019, I had everything I needed to tell the story of the book, sharing it with the publishing team at Smashing Magazine.\nOf course, they could have politely informed me that they weren\u2019t interested, but I\u2019d have lost nothing \u2013 truly \u2013 in the process.\nAs designers, creating these imaginary \u2018Artefacts From the Future\u2019 is firmly within our grasp. All we need to do is let go a little and allow our imaginations to wander.\nIn my experience, working with clients and \u2013 to a lesser extent, students \u2013 it\u2019s the \u2018letting go\u2019 part that\u2019s the hard part. It can be difficult to let down your guard and share a weighty goal, but I\u2019d encourage you to do so. At the end of the day, you have nothing to lose.\nThe key lesson here is that your \u2018Artefacts From the Future\u2019 will focus your mind. They\u2019ll transform your unformed ideas into \u2018tangible evidence\u2019 of future possibilities, which you can use as discussion points and provocations, helping you to shape your future reality.\nTomorrow Clients\nThe third tool, which I developed more recently, is a tool called \u2018Tomorrow Clients\u2019. This tool is designed to help you identify a list of clients that you aspire to work with.\nThe goal is to pinpoint who you would like to work with \u2013 in an ideal world \u2013 and define how you\u2019d position yourself to win them over. Again, this involves \u2018letting go\u2019 and allowing your mind to imagine the possibilities, asking, \u201cWhat if\u2026?\u201d\nBefore I embarked upon the design of my new website, I put together a \u2018soul searching\u2019 document that acted as a focal point for my thinking. I contacted a number of designers for a second opinion to see if my thinking was sound.\nOne of my graduates \u2013 Chris Armstrong, the founder of Niice \u2013 replied with the following: \u201cMight it be useful to consider five to ten companies you\u2019d love to work for, and consider how you\u2019d pitch yourself to them?\u201d\nThis was just the provocation I needed. To add a little focus, I reduced the list to three, asking: \u201cWho would my top three clients be?\u201d\n\nBy distilling the list down I focused on who I\u2019d like to work for and how I\u2019d position myself to entice them to work with me. My list included: IDEO, Adobe and IBM. All are companies I admire and I believed each would be interesting to work for.\nThis exercise might \u2013 on the surface \u2013 appear a little like indulging in fantasy, but I believe it helps you to clarify exactly what it is you are good at and, just as importantly, put that in to words.\nFor each company, I wrote a short pitch outlining why I admired them and what I thought I could add to their already existing skillset.\nFocusing first on Adobe, I suggested establishing an emphasis on educational resources, designed to help those using Adobe\u2019s creative tools to get the most out of them.\nA few weeks ago, I signed a contract with the team working on Adobe XD to create a series of \u2018capsule courses\u2019, focused on UX design. The first of these courses \u2013 exploring UI design \u2013 will be out in 2019.\nI believe that Armstrong\u2019s provocation \u2013 asking me to shift my focus from clients I have worked for in the past to clients I aspire to work for in the future \u2013 made all the difference.\nThe key lesson here is that this exercise encouraged me to raise the bar and look to the future, not the past. In short, it enabled me to proactively design my future.\nIn closing\u2026\nI hope these three tools will prove a welcome addition to your toolset. I use them when working with clients, I also use them when working with myself.\nI passionately believe that you can design your future. I also firmly believe that you\u2019re more likely to make that future a reality if you put some thought into defining what it looks like.\nAs I say to my students and the clients I work with: It\u2019s not enough to want to be a success, the word \u2018success\u2019 is too vague to be a destination. A far better approach is to define exactly what success looks like.\nThe secret is to visualise your future in as much detail as possible. With that future vision in hand as a map, you give yourself something tangible to translate into a reality.", "year": "2018", "author": "Christopher Murphy", "author_slug": "christophermurphy", "published": "2018-12-15T00:00:00+00:00", "url": "https://24ways.org/2018/designing-your-future/", "topic": "process"}
{"rowid": 301, "title": "Stretching Time", "contents": "Time is valuable. It\u2019s a precious commodity that, if we\u2019re not too careful, can slip effortlessly through our fingers. When we think about the resources at our disposal we\u2019re often guilty of forgetting the most valuable resource we have to hand: time.\nWe are all given an allocation of time from the time bank. 86,400 seconds a day to be precise, not a second more, not a second less.\nIt doesn\u2019t matter if we\u2019re rich or we\u2019re poor, no one can buy more time (and no one can save it). We are all, in this regard, equals. We all have the same opportunity to spend our time and use it to maximum effect. As such, we need to use our time wisely.\nI believe we can \u2018stretch\u2019 time, ensuring we make the most of every second and maximising the opportunities that time affords us.\nThrough a combination of \u2018Structured Procrastination\u2019 and \u2018Focused Finishing\u2019 we can open our eyes to all of the opportunities in the world around us, whilst ensuring that we deliver our best work precisely when it\u2019s required. A win win, I\u2019m sure you\u2019ll agree.\nStructured Procrastination\nI\u2019m a terrible procrastinator. I used to think that was a curse  \u2013 \u201cWhy didn\u2019t I just get started earlier?\u201d \u2013 over time, however, I\u2019ve started to see procrastination as a valuable tool if it is used in a structured manner.\nDon Norman refers to procrastination as \u2018late binding\u2019 (a term I\u2019ve happily hijacked). As he argues, in Why Procrastination Is Good, late binding (delay, or procrastination) offers many benefits:\n\nDelaying decisions until the time for action is beneficial\u2026 it provides the maximum amount of time to think, plan, and determine alternatives.\n\nWe live in a world that is constantly changing and evolving, as such the best time to execute is often \u2018just in time\u2019. By delaying decisions until the last possible moment we can arrive at solutions that address the current reality more effectively, resulting in better outcomes.\nProcrastination isn\u2019t just useful from a project management perspective, however. It can also be useful for allowing your mind the space to wander, make new discoveries and find creative connections. By embracing structured procrastination we can \u2018prime the brain\u2019.\nAs James Webb Young argues, in A Technique for Producing Ideas, all ideas are made of other ideas and the more we fill our minds with other stimuli, the greater the number of creative opportunities we can uncover and bring to life.\nBy late binding, and availing of a lack of time pressure, you allow the mind space to breathe, enabling you to uncover elements that are important to the problem you\u2019re working on and, perhaps, discover other elements that will serve you well in future tasks.\nWhen setting forth upon the process of writing this article I consciously set aside time to explore. I allowed myself the opportunity to read, taking in new material, safe in the knowledge that what I discovered \u2013 if not useful for this article \u2013 would serve me well in the future. \nRon Burgundy summarises this neatly:\n\nProcrastinator? No. I just wait until the last second to do my work because I will be older, therefore wiser.\n\nAn \u2018older, therefore wiser\u2019 mind is a good thing. We\u2019re incredibly fortunate to live in a world where we have a wealth of information at our fingertips. Don\u2019t waste the opportunity to learn, rather embrace that opportunity. Make the most of every second to fill your mind with new material, the rewards will be ample.\nDeadlines are deadlines, however, and deadlines offer us the opportunity to focus our minds, bringing together the pieces of the puzzle we found during our structured procrastination.\nLike everyone I\u2019ll hear a tiny, but insistent voice in my head that starts to rise when the deadline is approaching. The older you get, the closer to the deadline that voice starts to chirp up.\nAt this point we need to focus.\nFocused Finishing\nWe live in an age of constant distraction. Smartphones are both a blessing and a curse, they keep us connected, but if we\u2019re not careful the constant connection they provide can interrupt our flow.\nWhen a deadline is accelerating towards us it\u2019s important to set aside the distractions and carve out a space where we can work in a clear and focused manner.\nWhen it\u2019s time to finish, it\u2019s important to avoid context switching and focus. All those micro-interactions throughout the day \u2013 triaging your emails, checking social media and browsing the web \u2013 can get in the way of you hitting your deadline. At this point, they\u2019re distractions.\nChunking tasks and managing when they\u2019re scheduled can improve your productivity by a surprising order of magnitude. At this point it\u2019s important to remove distractions which result in \u2018attention residue\u2019, where your mind is unable to focus on the current task, due to the mental residue of other, unrelated tasks.\nBy focusing on a single task in a focused manner, it\u2019s possible to minimise the negative impact of attention residue, allowing you to maximise your performance on the task at hand.\nCal Newport explores this in his excellent book, Deep Work, which I would highly recommend reading. As he puts it:\n\nEfforts to deepen your focus will struggle if you don\u2019t simultaneously wean your mind from a dependence on distraction.\n\nTo help you focus on finishing it\u2019s helpful to set up a work-focused environment that is purposefully free from distractions. There\u2019s a time and a place for structured procrastination, but \u2013 equally \u2013 there\u2019s a time and a place for focused finishing.\nThe French term \u2018mise en place\u2019 is drawn from the world of fine cuisine \u2013 I discovered it when I was procrastinating \u2013 and it\u2019s applicable in this context. The term translates as \u2018putting in place\u2019 or \u2018everything in its place\u2019 and it refers to the process of getting the workplace ready before cooking.\nJust like a professional chef organises their utensils and arranges their ingredients, so too can you.\nThanks to the magic of multiple users on computers, it\u2019s possible to create a separate user on your computer \u2013 without access to email and other social tools \u2013 so that you can switch to that account when you need to focus and hit the deadline.\nAnother, less technical way of achieving the same result \u2013 depending, of course, upon your line of work \u2013 is to close your computer and find some non-digital, unconnected space to work in.\nThe goal is to carve out time to focus so you can finish. As Newport states:\n\nIf you don\u2019t produce, you won\u2019t thrive \u2013 no matter how skilled or talented you are.\n\nProcrastination is fine, but only if it\u2019s accompanied by finishing. Create the space to finish and you\u2019ll enjoy the best of both worlds.\nIn closing\u2026\nThere is a time and a place for everything: there is a time to procrastinate, and a time to focus. To truly reap the rewards of time, the mind needs both.\nBy combining the processes of \u2018Structured Procrastination\u2019 and \u2018Focused Finishing\u2019 we can make the most of our 86,400 seconds a day, ensuring we are constantly primed to make new discoveries, but just as importantly, ensuring we hit the all-important deadlines.\nMake the most of your time, you only get so much. Use every second productively and you\u2019ll be thankful that you did. Don\u2019t waste your time, once it\u2019s gone, it\u2019s gone\u2026 and you can never get it back.", "year": "2016", "author": "Christopher Murphy", "author_slug": "christophermurphy", "published": "2016-12-21T00:00:00+00:00", "url": "https://24ways.org/2016/stretching-time/", "topic": "process"}