{"rowid": 48, "title": "A Holiday Wish", "contents": "A friend and I were talking the other day about why clients spend more on toilet cleaning than design, and how the industry has changed since the mid-1990s, when we got our starts. Early in his career, my friend wrote a fine CSS book, but for years he has called himself a UX designer. And our conversation got me thinking about how I reacted to that title back when I first started hearing it.\n\n\u201cJust what this business needs,\u201d I said to myself, \u201canother phony expert.\u201d\n\nOkay, so I was wrong about UX, but my touchiness was not altogether unfounded. In the beginning, our industry was divided between freelance jack-of-all-trade punks, who designed and built and coded and hosted and Photoshopped and even wrote the copy when the client couldn\u2019t come up with any, and snot-slick dot-com mega-agencies that blew up like Alice and handed out titles like impoverished nobles in the years between the world wars. \n\nI was the former kind of designer, a guy who, having failed or just coasted along at a cluster of other careers, had suddenly, out of nowhere, blossomed into a web designer\u2014an immensely curious designer slash coder slash writer with a near-insatiable lust to shave just one more byte from every image. We had modems back then, and I dreamed in sixteen colors. My source code was as pretty as my layouts (arguably prettier) and I hoovered up facts and opinions from newsgroups and bulletin boards as fast as any loudmouth geek could throw them. It was a beautiful life.\n\nBut soon, too soon, the professional digital agencies arose, buying loft buildings downtown, jacking in at T1 speeds, charging a hundred times what I did, and communicating with their clients in person, in large artfully bedecked rooms, wearing hand-tailored Barney\u2019s suits and bringing back the big city bullshit I thought I\u2019d left behind when I quit advertising to become a web designer. \n\nJust like the big bad ad agencies of my early career, the new digital agencies stocked every meeting with a totem pole worth of ranks and titles. If the client brought five upper middle managers to the meeting, the agency did likewise. If fifteen stakeholders got to ask for a bigger logo, fifteen agency personnel showed up to take notes on the percentage of enlargement required.\n\nBut my biggest gripe was with the titles.\n\nThe bigger and more expensive the agency, the lousier it ran with newly invented titles. Nobody was a designer any more. Oh, no. Designer, apparently, wasn\u2019t good enough. Designer was not what you called someone you threw that much money at.\n\nInstead of designers, there were user interaction leads and consulting middleware integrators and bilabial experience park rangers and you name it. At an AIGA Miami event where I was asked to speak in the 1990s, I once watched the executive creative director of the biggest dot-com agency of the day make a presentation where he spent half his time bragging that the agency had recently shaved down the number of titles for people who basically did design stuff from forty-six to just twenty-three\u2014he presented this as though it were an Einsteinian coup\u2014and the other half of his time showing a film about the agency\u2019s newly opened branch in Oslo. The Oslo footage was shot in December. I kept wondering which designer in the audience who lived in the constant breezy balminess of Miami they hoped to entice to move to dark, wintry Norway. But I digress.\n\nShortly after I viewed this presentation, the dot-com world imploded, brought about largely by the euphoric excess of the agencies and their clients. But people still needed websites, and my practice flourished\u2014to the point where, in 1999, I made the terrifying transition from guy in his underwear working freelance out of his apartment to head of a fledgling design studio. (Note: you never stop working on that change.)\n\nI had heard about experience design in the 1990s, but assumed it was a gig for people who only knew one font. \n\nBut sometime around 2004 or 2005, among my freelance and small-studio colleagues, like a hobbit in the Shire, I began hearing whispers in the trees of a new evil stirring. The fires of Mordor were burning. Web designers were turning in their HTML editing tools and calling themselves UXers.\n\nI wasn\u2019t sure if they pronounced it \u201cuck-sir,\u201d or \u201cyou-ex-er,\u201d but I trusted their claims to authenticity about as far as I trusted the actors in a Doctor Pepper commercial when they claimed to be Peppers. I\u2019m an UXer, you\u2019re an UXer, wouldn\u2019t you like to be an UXer too? No thanks, said I. I still make things. With my hands.\n\nSuch was my thinking. I may have earned an MFA at the end of some long-past period of soul confusion, but I have working-class roots and am profoundly suspicious of, well, everything, but especially of anything that smacks of pretense. I got exporting GIFs. I didn\u2019t get how white papers and bullet points helped anybody do anything.\n\nI was wrong. And gradually I came to know I was wrong. And before other members of my tribe embraced UX, and research, and content strategy, and the other airier consultant services, I was on board. It helped that my wife of the time was a librarian from Michigan, so I\u2019d already bought into the cult of information architecture. And if I wasn\u2019t exactly the seer who first understood how borderline academic practices related to UX could become as important to our medium and industry as our craft skills, at least I was down a lot faster than Judd Apatow got with feminism. But I digress.\n\nI love the web and all the people in it. Today I understand design as a strategic practice above all. The promise of the web, to make all knowledge accessible to all people, won\u2019t be won by HTML5, WCAG 2, and responsive web design alone. \n\nWe are all designers. You may call yourself a front-end developer, but if you spend hours shaving half-seconds off an interaction, that\u2019s user experience and you, my friend, are a designer. If the client asks, \u201cCan you migrate all my old content to the new CMS?\u201d and you answer, \u201cOf course we can, but should we?\u201d, you are a designer. Even our users are designers. Think about it. \n\nOnce again, as in the dim dumb dot-com past, we seem to be divided by our titles. But, O, my friends, our varied titles are only differing facets of the same bright gem. Sisters, brothers, we are all designers. Love on! Love on!\n\nAnd may all your web pages, cards, clusters, clumps, asides, articles, and relational databases be bright.", "year": "2014", "author": "Jeffrey Zeldman", "author_slug": "jeffreyzeldman", "published": "2014-12-18T00:00:00+00:00", "url": "https://24ways.org/2014/a-holiday-wish/", "topic": "ux"}
{"rowid": 103, "title": "Recession Tips For Web Designers", "contents": "For web designers, there are four keys to surviving bad economic times: do good work, charge a fair price, lower your overhead, and be sure you are communicating with your client. As a reader of 24 ways, you already do good work, so let\u2019s focus on the rest.\n\nI know something about surviving bad times, having started my agency, Happy Cog, at the dawn of the dot-com bust. Of course, the recession we\u2019re in now may end up making the dot-com bust look like the years of bling and gravy. But the bust was rough enough at the time. \n\nBad times are hard on overweight companies and over-leveraged start-ups, but can be kind to freelancers and small agencies. Clients who once had money to burn and big agencies to help them burn it suddenly consider the quality of work more important than the marquee value of the business card. Fancy offices and ten people at every meeting are out. A close relationship with an individual or small team that listens is in.\n\nThin is in\n\nIf you were good in client meetings when you were an employee, print business cards and pick a name for your new agency. Once some cash rolls in, see an accountant. \n\nIf the one-person entrepreneur model isn\u2019t you, it\u2019s no problem. Form a virtual agency with colleagues who complement your creative, technical, and business skills. Athletics is a Brooklyn-based multi-disciplinary \u201cart and design collective.\u201d Talk about low overhead: they don\u2019t have a president, a payroll, or a pension plan. But that hasn\u2019t stopped clients like adidas, Nike, MTV, HBO, Disney, DKNY, and Sundance Channel from knocking on their (virtual) doors.\n\nRunning a traditional business is like securing a political position in Chicago: it costs a fortune. That\u2019s why bad times crush so many companies. But you are a creature of the internets. You don\u2019t need an office to do great work. I ran Happy Cog out of my apartment for far longer than anyone realized. My clients, when they learned my secret, didn\u2019t care. \n\nKeep it lean: if you can budget your incoming freelance money, you don\u2019t have to pay yourself a traditional salary. Removing the overhead associated with payroll means more of the budget stays in your pocket, enabling you to price your projects competitively, while still within industry norms. (Underpricing is uncool, and clients who knowingly choose below-market-rate vendors tend not to treat those vendors with respect.)\n\nGetting gigs\n\nWeb design is a people business. If things are slow, email former clients. If you just lost your job, email former agency clients with whom you worked closely to inform them of your freelance business and find out how they\u2019re doing. Best practice: focus the email on wishing them a happy holiday and asking how they\u2019re doing. Let your email signature file tell them you\u2019re now the president of Your Name Design. Leading with the fact that you just lost your job may earn sympathy (or commiseration: the client may have lost her job, too) but it\u2019s not exactly a sure-fire project getter.\n\nThe qualities that help you land a web design project are the same in good times or bad. Have a story to tell about the kind of services you offer, and the business benefits they provide. (If you design with web standards, you already have one great story line. What are the others?) \n\nDon\u2019t be shy about sharing your story, but don\u2019t make it the focus of the meeting. The client is the focus. Before you meet her, learn as much as you can about her users, her business, and her competitors. At the very least, read her site\u2019s About pages, and spend some quality time with Google. \n\nMost importantly, go to the meeting knowing how much you don\u2019t know. Arrive curious, and armed with questions. Maintain eye contact and keep your ears open. If a point you raise causes two people to nod at each other, follow up on that point, don\u2019t just keep grinding through your Keynote presentation. \n\nIf you pay attention and think on your feet, it tells the potential client that they can expect you to listen and be flexible. (Clients are like unhappy spouses: they\u2019re dying for someone to finally listen.) If you stick to a prepared presentation, it might send the message that you are inflexible or nervous or both. \u201cNervous\u201d is an especially bad signal to send. It indicates that you are either dishonest or inexperienced. Neither quality invites a client to sign on. Web design is a people business for the client, too: they should feel that their interactions with you will be pleasant and illuminating. And that you\u2019ll listen. Did I mention that?\n\nGive it time\n\nSecuring clients takes longer and requires more effort in a recession. If two emails used to land you a gig, it will now take four, plus an in-person meeting, plus a couple of follow-up calls. This level of salesmanship is painful to geeks and designers, who would rather spend four hours kerning type or debugging a style sheet than five minutes talking business on the telephone. I know. I\u2019m the same way. But we must overcome our natural shyness and inwardness if we intend not to fish our next meal out of a neighbor\u2019s garbage can. \n\nAs a bonus, once the recession ends, your hard-won account management skills will help you take your business to the next level. By the time jobs are plentiful again, you may not want to work for anyone but yourself. You\u2019ll be a captain of our industry. And talented people will be emailing to ask you for a job.", "year": "2008", "author": "Jeffrey Zeldman", "author_slug": "jeffreyzeldman", "published": "2008-12-24T00:00:00+00:00", "url": "https://24ways.org/2008/recession-tips-for-web-designers/", "topic": "business"}
{"rowid": 173, "title": "Real Fonts and Rendering: The New Elephant in the Room", "contents": "My friend, the content strategist Kristina Halvorson, likes to call content \u201cthe elephant in the room\u201d of web design. She means it\u2019s the huge problem that no one on the web development team or client side is willing to acknowledge, face squarely, and plan for. \n\nA typical web project will pass through many helpful phases of research, and numerous beneficial user experience design iterations, while the content\u2014which in most cases is supposed to be the site\u2019s primary focus\u2014gets handled haphazardly at the end. Hence, elephant in the room, and hence also artist Kevin Cornell\u2019s recent use of elephantine imagery to illustrate A List Apart articles on the subject. But I digress.\n\nWithout discounting the primacy of the content problem, we web design folk have now birthed ourselves a second lumbering mammoth, thanks to our interest in \u201creal fonts on the web\u201c (the unfortunate name we\u2019ve chosen for the recent practice of serving web-licensed fonts via CSS\u2019s decade-old @font-face declaration\u2014as if Georgia, Verdana, and Times were somehow unreal). \n\nFor the fact is, even bulletproof and mo\u2019 bulletproofer @font-face CSS syntax aren\u2019t really bulletproof if we care about looks and legibility across browsers and platforms.\n\nHyenas in the Breakfast Nook\n\nThe problem isn\u2019t just that foundries have yet to agree on a standard font format that protects their intellectual property. And that, even when they do, it will be a while before all browsers support that standard\u2014leaving aside the inevitable politics that impede all standardization efforts. Those are problems, but they\u2019re not the elephant. Call them the coyotes in the room, and they\u2019re slowly  being tamed.\n\nNor is the problem that workable, scalable business models (of which Typekit\u2018s is the most visible and, so far, the most successful) are still being shaken out and tested. The quality and ease of use of such services, their stability on heavily visited sites (via massively backed-up server clusters), and the fairness and sustainability of their pricing will determine how licensing and serving \u201creal fonts\u201d works in the short and long term for the majority of designer/developers.\n\nNor is our primary problem that developers with no design background may serve ugly or illegible fonts that take forever to load, or fonts that take a long time to download and then display as ordinary system fonts (as happens on, say, about.validator.nu). Ugliness and poor optimization on the web are nothing new. That support for @font-face in Webkit and Mozilla browsers (and for TrueType fonts converted to Embedded OpenType in Internet Explorer) adds deadly weapons to the non-designer\u2019s toolkit is not the technology\u2019s fault. JavaScript and other essential web technologies are equally susceptible to abuse. \n\nBeauty is in the Eye of the Rendering Engine\n\nNo, the real elephant in the room\u2014the thing few web developers and no \u201cweb font\u201d enthusiasts are talking about\u2014has to do with legibility (or lack thereof) and aesthetics (or lack thereof) across browsers and platforms. Put simply, even fonts optimized for web use (which is a whole thing: ask a type designer) will not look good in every browser and OS. That\u2019s because every browser treats hinting differently, as does every OS, and every OS version. \n\nFirefox does its own thing in both Windows and Mac OS, and Microsoft is all over the place because of its need to support multiple generations of Windows and Cleartype and all kinds of hardware simultaneously. Thus \u201creal type\u201d on a single web page can look markedly different, and sometimes very bad, on different computers at the same company. If that web page is your company\u2019s, your opinion of \u201cweb fonts\u201d may suffer, and rightfully. (The advantage of Apple\u2019s closed model, which not everyone likes, is that it allows the company to guarantee the quality and consistency of user experience.)  \n\nAs near as my font designer friends and I can make out, Apple\u2019s Webkit in Safari and iPhone ignores hinting and creates its own, which Apple thinks is better, and which many web designers think of as \u201cwhat real type looks like.\u201d The forked version of Webkit in Chrome, Android, and Palm Pre also creates its own hinting, which is close to iPhone\u2019s\u2014close enough that Apple, Palm, and Google could propose it as a standard for use in all browsers and platforms. Whether Firefox would embrace a theoretical Apple and Google standard is open to conjecture, and I somehow have difficulty imagining Microsoft buying in\u2014even though they know the web is more and more mobile, and that means more and more of their customers are viewing web content in some version of Webkit.\n\nThe End of Simple\n\nThere are ways around this ugly type ugliness, but they involve complicated scripting and sniffing\u2014the very nightmares from which web standards and the simplicity of @font-face were supposed to save us. I don\u2019t know that even mighty Typekit has figured out every needed variation yet (although, working with foundries, they probably will). \n\nFor type foundries, the complexity and expense of rethinking classic typefaces to survive in these hostile environments may further delay widespread adoption of web fonts and the resolution of licensing and formatting issues. The complexity may also force designers (even those who prefer to own) to rely on a hosted rental model simply to outsource and stay current with the detection and programming required.\n\nForgive my tears. I stand in a potter\u2019s field of ideas like \u201cKeep it simple,\u201d by a grave whose headstone reads \u201cWrite once, publish everywhere.\u201d", "year": "2009", "author": "Jeffrey Zeldman", "author_slug": "jeffreyzeldman", "published": "2009-12-22T00:00:00+00:00", "url": "https://24ways.org/2009/real-fonts-and-rendering/", "topic": "design"}