{"rowid": 106, "title": "Checking Out: Progress Meters", "contents": "It\u2019s the holiday season, so you know what that means: online shopping! When I started developing Web sites back in the 90s, many of my first clients were small local shops wanting to sell their goods online, so I developed many a checkout system. And because of slow dial-up speeds back then, informing the user about where they were in the checkout process was pretty important.\n\nEven though we\u2019re (mostly) beyond the dial-up days, informing users about where they are in a flow is still important. In usability tests at the companies I\u2019ve worked at, I\u2019ve seen time and time again how not adequately informing the user about their state can cause real frustration. This is especially true for two sets of users: mobile users and users of assistive devices, in particular, screen readers.\n\nThe progress meter is a very common design solution used to indicate to the user\u2019s state within a flow. On the design side, much effort may go in to crafting a solution that is as visually informative as possible. On the development side, however, solutions range widely. I\u2019ve checked out the checkouts at a number of sites and here\u2019s what I\u2019ve found when it comes to progress meters: they\u2019re sometimes inaccessible and often confusing or unhelpful \u2014 all because of the way in which they\u2019re coded. For those who use assistive devices or text-only browsers, there must be a better way to code the progress meter \u2014 and there is.\n\n(Note: All code samples are from live sites but have been tweaked to hide the culprits\u2019 identities.)\n\nHow not to make progress\n\nA number of sites assemble their progress meters using non- or semi-semantic markup and images with no alternate text. On text-only browsers (like my mobile phone) and to screen readers, this looks and reads like chunks of content with no context given.\n\n
There are three steps in this checkout process.
\n\tThere are three steps in this checkout process.
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