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  • 2008-12-12 · 1
Link rowid ▼ title contents year author author_slug published url topic
106 Checking Out: Progress Meters It’s the holiday season, so you know what that means: online shopping! When I started developing Web sites back in the 90s, many of my first clients were small local shops wanting to sell their goods online, so I developed many a checkout system. And because of slow dial-up speeds back then, informing the user about where they were in the checkout process was pretty important. Even though we’re (mostly) beyond the dial-up days, informing users about where they are in a flow is still important. In usability tests at the companies I’ve worked at, I’ve seen time and time again how not adequately informing the user about their state can cause real frustration. This is especially true for two sets of users: mobile users and users of assistive devices, in particular, screen readers. The progress meter is a very common design solution used to indicate to the user’s state within a flow. On the design side, much effort may go in to crafting a solution that is as visually informative as possible. On the development side, however, solutions range widely. I’ve checked out the checkouts at a number of sites and here’s what I’ve found when it comes to progress meters: they’re sometimes inaccessible and often confusing or unhelpful — all because of the way in which they’re coded. For those who use assistive devices or text-only browsers, there must be a better way to code the progress meter — and there is. (Note: All code samples are from live sites but have been tweaked to hide the culprits’ identities.) How not to make progress A number of sites assemble their progress meters using non- or semi-semantic markup and images with no alternate text. On text-only browsers (like my mobile phone) and to screen readers, this looks and reads like chunks of content with no context given. <div id="progress"> <img src="icon_progress_1a.gif" alt=""> <em>Shipping information</em> <img src="icon_progress_arrow.gif" alt=""> <img src="icon_progress_2a.gif" alt=""> <em>Payment information</em> <img src="icon_progress_arrow.gif" alt=… 2008 Kimberly Blessing kimberlyblessing 2008-12-12T00:00:00+00:00 https://24ways.org/2008/checking-out-progress-meters/ ux

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